Truist - Gainesville (FL)

5 /5 Gemechis Tolu: I recently visited Trust Bank in Gainesville and experienced a disappointing level of customer service from one of their employees. Despite maintaining a polite demeanor, I was met with condescension by a larger Caucasian woman, who seemed displeased that I hadnt emailed ahead regarding a $400 petty cash withdrawal. This encounter left me feeling belittled and disrespected. While I have left a 5-star rating as I dont wish to negatively impact the banks overall rating, I believe its important for management to address this issue. I suggest providing anger management training and perhaps considering a role better suited to her strengths. Thank you for your attention to this matter.

1 /5 l m: Dont do banking with this bank, I deposit money orders and this bank cashed the money orders the next day.Then put my account on hold / review ,never sent my debit card. They will cause you hard ship the customer service, Sarah Smith was very helpful. And the lady who signed me up. Save your selves dont put your money in this bank.

5 /5 Maria Mondejar: I am from South Florida and I am visiting my daughter in Gainesville. I was having issues signing in the mobile App. Tried calling online yesterday but the call kept dropping. So, I figured the next best thing was to pray that there was a Truist open on Saturday. This was the closet location. Walked in and the young lady Lia ( not sure if that’s how you spell her name) was extremely helpful and was able to resolve my issue. She even took the time to enter the info on my phone as I was having trouble doing so. Thank God this Truist was open on Saturday and thank you again Lia for your willingness to help and a smile on your face while taking care of me.

1 /5 Smiley B: Teller Inside was rude and short with me when all I did was walk in and ask for help with bonds as Ive never done anything with them before. I was the only customer in the bank, and nobody was in the drive-through. We had spoken prior a couple of weeks ago, and she told me to come back on a weekday because they take a long time, so I came back today ( its Monday). I guess she just doesnt want to deal with them, so Ill be going to a different bank for my business.

1 /5 Becca Brammer: By far the worst banking experience we have ever had. We opened our account 3 weeks ago and was told it would be 5 days for debit card to arrive.. 5 days go by, no card, we go to the bank. They have frozen our account because they needed some sort of ID they didnt get from us. No call, email, or text just a frozen account. Unfreeze account. 5 More days go by, no card. Go to the bank again, to find out the teller didnt push the button on the computer to resend the card... Now, after 18 days we still dont have a debit card and have tried to close our account but cant because we withdrew $250 cash four days ago that is still pending in their system!!! This bank is a joke.