Herbie Wiles Insurance - St. Augustine (FL)

Missy Clark Working with Michelle Rios has been amazing. She knows her policies and helped us figure out exactly what we needed. She answers the phone and calls you back. She does what she says she will do. I have recommended her to everyone I know and all of our clients and they are super satisfied too!

Gabriela Rak I had a great experience working with Ashley Martinez! She helped me change my auto policy and was able to save me money in the process. She was efficient, quick, and extremely friendly throughout the entire process. I truly appreciated her professionalism and kindness—highly recommend her!

Duane Hogge Not only was Jessica friendly on the phone she made me feel comfortable enough to open up to her and allow her to present whst she had to offer. After listening to her speak to me about the different plans and answering my questions I chose the right plan for my needs. She will be my go to person when I have Medicare concerns. Very professional, Very courteous, well spoken and very knowledgeable. Thank you Jessica for a great experience.

Alyssa Palmer Thank you for your feedback in regards to the post about your refund. We would like to take the time to clarify a few things. When working with an Excess insurance company refunds must be sent from the carrier back to the agency with proper documentation so we can issue the proper refund amount and remain within our legal requirements. It can take up to 6 weeks for an excess company to process a refund as they have fees paid with the state and filings they must complete for EACH policy. After careful and thorough review of every document pertaining to this file, the documents show we received the refund in question on 11/20/2019 on our carriers statement, the refund was processed on 11/21/2019 and your refund check was mailed out on 11/22/2019. Our records show we have communicated with you on multiple occasions via phone and email since the cancel request was submitted with proper signatures. Thank you also for your feedback in regards to voicemails. We return voicemails in the order they are received provided adequate information is furnished however we are a small agency and if we are on the phone or with a client it might be a little while before you get a return phone it doesnt help to call back to back if we are with a client we are busy and cant take the call we look forward to speaking with each and every one of our clients and giving each of our clients the one on one attachment they deserve. Manufactured housing insurance is a very unique field that Jacks specializes in and our clients are extremely important to us. However, in this unique field it can take time for document processing. Thank you for all your feedback as it does help us provide the very best customer service for our clients.

Matt Nichols Allyson is amazing. Her customer service is second to none. I have worked with many insurance professionals, and she is definitely one of the best I have had the pleasure of working with.

M Scanlan I called Suzie to get a quote on home owners insurance prior to our move to Florida. She was so nice, professional and went over everything in detail. Suzie was so helpful and even talked to me about what to expect living in Florida. She is very honest and will find you the best deal that she is capable of.

Jan Greenberg We love Great Harbor Ins Agency because of our amazing agent, Lianne. She is committed to her customers and always takes calls personally, professionally, and with great competence!! She has saved us a great of money by checking for the best policy to meet our needs. Lianne always answers her own calls and we can communicate with directly and immediately. Thank you Lianne and thank you Great Harbor. We are thankful for such a good company and the best of the best agents, Lianne!!!

Tara Waller Linda Rodriguez with Preferred is amazing! She helped us navigate through getting our home owners insurance as well as auto insurance! Excellent fees too! Amazing customer service!! Fast communication! Five stars!!!

Samantha Hawkins I have been working with Joe & his team since 2020. They have all gone above and beyond for me and my companies EVERY time!

Leslie Caswell Brown & Brown of Florida, Inc. is a great company!! Not only to work for but to take care of all your insurance needs. They know what they are doing. Thank you!!