5 /5 Alicia Valdes: My experience with Rebeca Ruiz was of great pleasure. She answered all the questions I had with regards to getting auto quotes. Rebeca handled my insurance demands very effectively. I found her to be very competent, always calm, patient, joyful, friendly and knowledgeable. Took the time to guide me through the process, as she listened to all my needs. I highly recommend her services, as I am very impressed with her professionalism, the entire process felt comfortable. I am very happy I chose to do business with Universal Insurance Agency.