Progressive Insurance - Claims Office - Sarasota (FL)

1 /5 Michael Bello: My experience with your company has been absolutely disgraceful. The treatment toward Hispanic clients is unacceptable, and the Spanish-speaking service was completely unprofessional and disrespectful. It is shameful that in this day and age, such disregard and lack of respect still exist. Your staff is clearly untrained and lacks even the most basic sense of customer service. The disorganization, arrogant attitudes, and complete lack of empathy make this one of the worst service experiences I’ve ever had. And let’s not even talk about the outrageous, unclear estimates—a total lack of transparency that only creates more mistrust. Instead of offering support, your company adds to people’s stress and frustration. You seriously need to clean house from the ground up, because what you currently offer is not a service—it’s an insult. Extremely disappointed. I absolutely do not recommend your business.

1 /5 hebah Abu obaid: The service is very bad. I was in an accident exactly a month ago. A woman hit me with my car, so I called the insurance company a whole month ago. They always refer me to a woman named Bridget, so I send her a voice message to no avail. No one calls me back, and my husband also calls them a lot with no avail. I wish icould give u zero stars

1 /5 Justin Hay: Progressive is a scam. Sold me a 12 month policy. I paid $490 up front for the entire year. 2 months later they mailed me some form I needed to sign and send back - which I was not notified about and to my knowledge did not receive. When I didnt send the form back they more than doubled my premium, charging me an additional $522. When I called them they told me there was nothing they could do because I never returned this form. Ive been with Geico, Allstate, and USAA over the last 25 years. I have never had this happen at any of them. Stay FAR FAR FAR away from Progressive insurance.

1 /5 Eliza Kiska: Been a progressive customer for the 5th year… they completely shut off my insurance policy because of being late with payments due to back to back major hurricanes saying “2 months of severe weather” doesn’t mean I don’t have to pay. I set up a payment plan, but they say unless I pay 5000$ I can’t get my insurance reinstated and my license will get suspended. Horrible.

1 /5 Lauren Wilson: I had been with progressive over a decade. I had NEVER had a claim, never an accident, never a ticket, never caused a problem at all and i was consistently every year up-charged for insurance. I was already paying over $300 almost $400 and after talking on the phone with an agent updating my address they wanted to charge me over $500!!!!!! I called allstate once and they are now charging me for the same coverage $130!!!! I would never recommend progressive to anyone! I am absolutely insulted and it goes to show that you get taken advantage of instead of taken care of when you are loyal to progressive. I will never return to progressive and I hope this eating helps someone else when they are searching for auto coverage in Florida