Mercado Insurance Agency - Miami (FL)

Scott Lackey They were able to provide me with a policy immediately for my home. They fulfilled all my requirements necessary to cover my home. They even allow the transaction over the phone to take place to pay the policy for the year in full. I pray I dont need to claim but I feel more comfortable now that I am insured especially coming into hurricane season. Thank you.

Kathleen Grace I love my agent and her staff. It’s rare these days to find any kind of business who doesn’t fail to contact you and keep you posted on everything. Not to mention give you the best rates possible. I greatly appreciate Charlotte Hooks, Allstate agent.

Pamela Richards Will Massey was amazing. He was informative, professional, presented options and answered all my questions. He found the best coverage with the best price. I never felt rushed or treated like a my business wasnt important. I would be hard pressed to believe you would not have the same experience.

Maria Sufficool The team at MAC Insurance exceeded every expectation when it came to helping my family with our healthcare needs. They are incredibly knowledgeable, kind and ensured that our experience was stress-free. We felt Jessica and Tyler truly cared about our family and made sure that we had the best options out there. Highly recommend this team if you want top-notch service with a family oriented approach… MAC Insurance is the place to go!!

Waldo Malan A great and professional experience. Finding better deals, suggesting options that would benefit me. Always friendly, prompt, courteous and efficient. Milka Sanchez and GreatFlorida Insurance come highly recommended.

M. Aidan Amazing little place with amazing rates. Im an at risk driver and am getting pretty good rates. The agent, Amanda was friendly, patient, very knowledgeable, and gave me a chance to read every piece of paper before I signed! The exact way any sales type situation should feel; relaxed, and all about you

Tom Bodendorfer I recently had an outstanding experience with Citizens Property Insurance, thanks to the exceptional efforts of Senior Desk Adjuster Jeff Sanders and Senior Field Adjuster Carlos Gutierrez. When I filed a claim for storm damage to my home, I wasn’t sure what to expect, but these two professionals turned a stressful situation into a smooth and reassuring process. Jeff Sanders, as the Senior Desk Adjuster, was my first point of contact and truly set the tone for excellent customer service. He handled the initial claim with remarkable efficiency, patiently walking me through the paperwork and ensuring all details were accurately documented. His clear communication and willingness to answer my many questions gave me confidence that my case was in good hands. Jeff’s attention to detail and proactive approach made the behind-the-scenes coordination seamless, which significantly reduced my stress during a challenging time. Then came Carlos Gutierrez, the Senior Field Adjuster, who brought the process to life with his on-site expertise. Carlos visited my property promptly and conducted a thorough inspection of the damage. His professionalism and empathy stood out—he took the time to explain what he was assessing and how it would impact my claim, making sure I felt heard and understood. His hands-on evaluation and detailed report were instrumental in moving my claim forward quickly, and his friendly demeanor made the experience feel personal and caring. Together, Jeff and Carlos exemplified what customer service and satisfaction should be. Jeff’s desk-side diligence paired with Carlos’s field expertise ensured that my claim was handled efficiently and fairly, leaving me genuinely impressed with Citizens Property Insurance. I’m grateful for their hard work and dedication—two top-notch professionals who truly make a difference!