GTE Financial Credit Union - Headquarters - Tampa (FL)

1 /5 Ellyn Rapaport: My account was hacked. The charges were completely unusual for my activity. GTE never caught it. I made a complaint to GTE. I wasn’t even in the same state at the time the transactions were made and I have proof. Yet, GTE denied the claim. Been a customer since 98’. Customer beware: your money is NOT SAFE!

5 /5 Chiquita Bryant: GTE financed my car and they had never set eyes on me. I was with Vystar Credit Union for over 10 years and they would not finance my car. I would go into the branch in Lake City, FL every Friday, so we were well acquaintance. GTE also gave me a credit card. GTE you all rocks! I would highly recommend GTE over Vystar Credit Union any day or time.

1 /5 Monica Thompson: I have banked with GTE for over 30 years. I loved this bank so much my son even opened his first savings account here. The customer service used to be amazing but now it is awful. If you can get a response they are rude and dismissive. I have had everything from CCs, personal loans and even my mortgage with them. Recently I paid off my CC and they took their time applying the payment to where now I have an interest payment due. I asked if it could be waived this one time because payment was made about a week ago. The answer was no. What happened to courtesy. My account is always in good standing and never have overdraft fees. I think it might be time to close out my accounts and head on over to Suncoast or midflorida. Very very disappointed

1 /5 Scheila Berres: Avoid GTE Bank – Hidden Fees and Terrible Customer Service! I’ve had a truly awful experience with GTE Bank, and I want to warn others before they make the same mistake. They charge hidden fees on loans—specifically, if you accidentally enter incorrect payment information, they hit you with a fee without any warning or notification. You won’t find out until you check your account and see an unexpected charge. When I reached out to their customer service for clarification, I was met with rude, unhelpful representatives who couldn’t care less about resolving the issue. They were dismissive, lacked any empathy, and refused to acknowledge how unfair their policies are. Instead of trying to assist, they just repeated their policy over and over like a script. A good bank should be transparent and customer-focused—GTE is neither. If you’re considering banking with them, do yourself a favor and look elsewhere. There are plenty of better financial institutions that won’t nickel-and-dime you with unfair charges or treat you like an inconvenience when you need help. 0/5 stars – Would never recommend! I tried to email them to email that’s provided on all the reviews replies and it says only certain group can email them . Picture attached

1 /5 Paula M: Avoid this credit union. I paid my auto loan off February 28, 2025. I received notification that there was still a balance of $14.51 which I paid on March 6th 2025. On April 4th they submitted a delinquency report to the credit reporting aencies saying my account was 30 days overdue. I have not been able to speak with someone at the credit union who can offer me a solution. They told me that I would need to file a dispute with a credit agencies, the dispute would go to their executive management and the team would review. My credit rating has been in excellent status for years but due to this error by Gte financial, my rating dropped 71 points. Thanks for screwing me over GTE! Edited to add, the email address they provide for customer support and feedback doesnt even work.