Direct Auto Insurance - Fort Pierce (FL)

5 /5 slack mofo: My experience with Direct auto insurance was as wonderful as I could have hoped, not only were they able to provide me a great rate but my experience as excellent as it was, was largely in part due to how well received I was by the customer service representative who handled my call which happened to be Darby Anderson (I believe that to be her correct name). She was not only kind, professional and patient but she was able to answer any and all of my questions and did so with an incredibly pleasant demeanor throughout the entire process. Darby deserves the highest of commendations, so I can only hope upper management is not only aware of her contributions but that she is recognized as such. Do the right thing by all of your employees who have displayed the level of excellence that Darby seems to have engrained at an instinctual level. Thank you for taking the time to read what for me is a very meaningful review from my perspective and experience.

1 /5 Annie Ortiz: Darby Anderson initiated a policy for me, but within 24 hrs the policy was canceled due to non payment. When I spoke with Darby and tried to confirm the banking routing & account number she advised the info was gone & would need to have the GM contact customer service to pull our recorded call to ensure the account info given was correct & possible typo when Darby entered my banking info. Needless to say 3 calls & voice messages later, not one time has she returned my call. Very poor customer service.

5 /5 LETÍCIA BRAGA LetíciaBraga: Darbi Andersen was great! She helped me get an instant quote and the best one for my needs. The process was very smooth and she has a great costumer service. 100% recommend that you look for Darbi to assist you

5 /5 Roxanne Duncan: Darby was amazing I was dreading this call and making changes but she mad it so easy and simple and everything is done by the end of call I was smiling and laughing she is great at what she dose!! Thanks Darby