Direct Auto Insurance - Macclenny (FL)

Amber Burget They are the best broker I have ever had the chance to work with in 20 years. Emily is always on top of any issue that may arise with my employee benefits, Teresa and Danielle are super quick in responding to me with our commercial insurance and certificates and Patti has been a life saver in getting me insurance quotes while I have been house hunting. Thank you all for everything that you do for us here at DDW and with my personal stuff!!

Christian Devinny Anna Marcos was unprofessional and deceitful in that she promised to lower my existing rate with Progressive by $30 per month due to my safe driver status. When she wrote the new policy it was not the same coverages as the previous, it did not have an accurate miles per year selection and it had my spouses name spelled wrong. In addition there was an error on her part with either the banking or routing number to deduct from my account as my bank says NO ATTEMPT WAS EVER MADE to withdraw funds by progressive, and my policy was CANCELLED because of this. Instead of calling me due to the billing issue. I have had to establish a new policy that has cost me MORE than i was paying before. Anna was very defensive when i called, did not offer to correct the issues as a professional insurance agent should. Now this veteran has to pay more than when i stepped foot in her office. Im very unhappy with Copeland Insurance.

LUIGHAINE S Both ladies that helped me were very nice!

Jessica Channell Awesome insurance company. Very helpful and affordable

Scott Cramer Ive used this agency for various policies for decades, Corey and Dana have never let me down. I cant remember ever having a problem with anything they did or that they couldnt fix. Excellent service!

David Quint Nancy was a totally efficient and professional agent for her company.She found me a great policy for my home in a very short time and walked us through the process to sign with Southeast.

DH We were referred to Reliant by our realtor and it has been a great experience! We are moving to Florida and insurance/inspections are more complicated there. Justin did a GREAT job explaining the inspection report, our home and flood coverage and making sure we understood it all. He also shopped around and picked the best cost/coverage options for us. Their Insurance Assistant, Diane San Miguel is also super helpful and a quick responder to any questions. A+

Logan Ardrey At the end of the day I forgot insurance is a business. I filed a claim and they some how managed to make my situation worse so they could save a few dollars. Needless to say I will never be working with progressive again.

Jessica Mills ⭐⭐⭐⭐⭐ I cant say enough good things about the Susan Helwig State Farm Agency! From the moment I walked in, I felt like more than just a customer—I felt like family. Susan and her team are incredibly knowledgeable and genuinely care about finding the best solutions for your insurance needs. Whether youre looking for auto, home, or life insurance, they take the time to explain everything in detail, ensuring you feel confident in your decisions. They are always responsive, professional, and go above and beyond to make sure youre well taken care of. Ive been with other agencies in the past, but none compare to the outstanding service and personal attention I receive here. If youre looking for a reliable, trustworthy, and friendly insurance agency, look no further than Susan Helwig State Farm. They truly are the best!

Noah Farris I am genuinely thrilled with my experience! From the moment I encountered this, it was clear that I had made an excellent choice. The quality is truly exceptional, far exceeding all of my initial expectations. Everything functioned flawlessly, and the attention to detail is truly commendable, indicating a significant commitment to excellence. I cannot recommend this highly enough to anyone considering it. Its a fantastic value and delivers precisely what is promised, and then some. I will undoubtedly be a returning customer for future needs and will enthusiastically share my positive experience with friends, family, and colleagues. You simply will not be disappointed with this top-tier offering! Five stars, without a doubt.