1 /5 Silvana Mon Riz: If I could give zero I would! I have been visiting Florida for many years & visit Johns Pass every year. I visit $10 jewelry shop every year and ALSO purchase gifts for family & friends. I also have a buy 9, get 10th free stamp card.
Well I went into the shop yesterday and found a few goodies that were on sale under $10. I purchased them because they were what I WANTED, not just because they were reduced.
I normally spend between $50 to $60 EVERY TIME I enter the store. Yesterday i didn’t because my husband was impatiently waiting outside & I was going to return when I had MORE time to shop.
Upon checkout, I kindly asked that a certain bracelet that I was purchasing (which was $5) be put in a small “paper bag” since it was going to be a gift. She put it in a purple plastic bag and said she could only give me 1 paper bag and since she put the other 7 items in ONE large paper bag that was my limit. I said BUT TAKE back the BIG paper bag and give me a small one because that one was a gift. Well NOPE, she couldn’t do it. Keep in mind the costumer in front of me purchased ONE, $10 item & she wrapped it nicely with tissue paper and put it in a small paper bag!!!! I didn’t ask her for 10 small bags, I asked her for ONE! Gezzzz!!! So, I spent almost $20 and she spent $10 and I guess her purchase was more “important”!
I actually wanted to say, I come to this store EVERY YEAR and spend a lot of $ but I did not want to sound petty for a paper bag.
That being said, it left a VERY SOUR taste in my mouth….its not about the 1 cent bag or the products I purchase that are from China with 95% markup, it’s about customer service.
P.S. I paid cash and she was a bit confused with giving my change (VERY simple math, nothing complicated). Maybe a bit more training staff on HOW TO handle actual currency and not only electronic payments.)
This message is not intended to harm your business but to make OWNERS aware that sometimes it’s the small things that can make or BREAK your business!
I will continue to enjoy the other shops at John’s Pass!