5 /5 M C: I had such a wonderful experience at Zales thanks to Rosaline. She truly went above and beyond for me and my family.
When my cross necklace broke (thanks to my energetic son), Rosaline was kind, patient, and so helpful in getting it repaired. Not long after that, my husband went to Zales—also helped by Rosaline—and bought me the most beautiful engagement ring.
Later, one of the diamonds fell out of that ring. I was worried, but Rosaline immediately put me at ease. Instead of just repairing it, she completely replaced the ring with the same style—brand new. I was so impressed by her care and professionalism.
To top it off, when my son broke my chain (again!), she made sure that was repaired quickly and easily too.
Rosaline is truly exceptional. Sometimes things go wrong—that’s just life—but what really matters is how people handle it. Rosaline consistently does the right thing and treats customers with respect, which means so much when youre spending your hard-earned money. Thank you, Rosaline!
