1 /5 Mary Kotlyar: I came here to get a ring repaired as one of the stones fell out. They took a look and said that the stone fell out because the prongs on the ring are damaged, so they repaired the ring and quoted me a fair price. Unfortunately, when I picked the ring up the prongs around that particular stone looked very messy compared to the others and it looked like a sloppy job. Additionally, the stone that they repaired fell out less than 1 hour after I picked it up (picture attached)... I called the next morning to let them know and they offered for me to come in again so they can take a look and potentially redo it. I was pretty unhappy with how the repair was done the first time so I did not want them to attempt to redo it and ruin the prongs even more, so they offered me a refund.
I would rate the quality of the work a 1 star but their customer service brought this review up to 3 stars since everyone working there is very nice and this process was handled very professionally.
In the end, I think this place would be better for more simple repairs at reasonable prices but if youre looking to have detailed work done then you should probably look elsewhere.
UPDATE: changing this review to a 1 star as I took the ring to another jeweler to get it repaired and its now going to cost me 3x the amount since they need to fix the mistakes made by West Portal Jewelers. They clearly mentioned the prongs were messed up by whoever tried to repair this ring previously. Very disappointing, I wish I never came to get the ring repaired here in the first place.
