5 /5 Reyna Olegario: My partner reached out to ask about a custom ring back in April, and Takayas was super responsive and got back to him in 24 hours. He gave really detailed notes about what he wanted in the ring (including stone, karat sizes, metal, and theme).
Susan, who was our point of contact, was really friendly and informative. Since my partner provided really detailed information, Susan was able to provide estimates for all of the different options he was considering and explained what things would impact the pricing. She also clearly explained what the process would look like.
It took about 2 months before getting the first rendering that came with an explanation from Takayas about some of the different choices made for the design and where the inspiration was drawn from. After finalizing the design, the ring was ready to be shipped out about 3 weeks later. They also provided a few different shipping options to make sure he could keep it a surprise.
He was also able to get the ring appraised through Takayas for insurance purposes, so that was really convenient. Payment options were really flexible as well, but make sure to keep that in mind while planning. For the engagement ring, he did 3 different payments. Were also getting a custom wedding band that matches the engagement ring which we did in 5 payments instead, so it added some extra time before receiving the design.
After working with them on the wedding band, I had a very similar experience where Susan was super responsive and helpful throughout the entire process. After we got the renders, I had some small changes I wanted made and saw an updated render later that day.
Would highly recommend working with Takayas!