1 /5 Alvertos B.P.: I recently picked my chronograph Diesel watch from Fast-Fix & Watch Repair about 3 weeks ago with repair order of about $79.99 dollars plus taxes.
The initial repair was estimated between $79.99 and $150.00; The repair proposal was to fix the Diesel watch by replacing the missing watch crown, replace all the batteries, and clean the Diesel watch from the exterior debris that has accumulated from being in storage.
A week later, a Fast & Fix repair consultant called me that the watch repair was reviewed by the technician for a restated estimate of $249.99. The consultant sent me an email to confirm my agreement to have the watch repaired as stated. Keep in mind that the watch brand new cost me $350.00; However, I decided to make an emotional decision to fix the watch, based on having the watch for over decade in storage. And, since I was reassured in the technicians abilities to fix the watch, I agreed to the repair. About 2 weeks later, I was notified by the Fast Fix consultant and technician that not any parts were available for my Diesel watch. Therefore, I would be charged only for servicing the watch(Spa), in which included replacement of batteries for the 3 dials and one combined digital bar. And, the technician agreed to glue a faux crown to the watch. Though, I would later find out the main watch would have restricted movement with the epoxy glue unlike before. Because, prior to having the faux crown glued on, the main dial had worked. That is the watches hand would tick around the dial to complete a minute-to-minute revolution.
The day I picked up my watch I observed the cashier/consultant act in hurry, because she did not even offer to show me the supposedly repaired watch from a plastic bag that it was contained in. She (cashier) only wanted to resolve the payment for $79.99, FAST! Which, I paid. When I commented if they were in hurry because the store was closing in a thirty minutes time frame, she found humor in my comment only to find that more customers were entering to window shop the jewelry in the store.
I exited the store displeased and became more frustrated after seeing that the Fast&Fix technician did not clean the watch nor set the times on any of the working dials, and failed to replace one of the batteries on one of watches cluster dial.
I had to set my watches times and go to another watch repair store to have a battery replaced on the smaller cluster watch. Now 3 dials function with time accuracy, but the main larger is restricted due to epoxy; therefore, the movement of dials date is possibly stuck, too.
I would say that I had much higher expectations and received underserved low quality customer service from this Fast & Fix. I wasted time and money and felt genuinely mistreated.
