Fast-Fix Jewelry and Watch Repairs - Riverside (CA)

5 /5 samuel sanchez: What a fantastic experience! They truly live up to their name. I the owners are very kind and experienced. I dropped my watch off and hit the food court 15 minutes later I received a text notifying me my watch was completed. I will be back!

1 /5 Jonathan Alvarado: I just took my watch to Fast Fix Jewelry and Watch Repairs, paying $149.95 for a hand adjustment, new stem, and their "watch spa" service. When I picked up the watch, it initially seemed fine, but once I examined it in better lighting outside, the poor quality of the work was obvious. The inside of the glass had visible fog and streaks, and the watch looked dirty overall. I immediately went back to ask them to take another look, even questioning whether the “watch spa” service had been done. The employee assured me it was completed and that the difference would be noticeable in the cleanliness of the links. She told me more cleaning would require an additional polishing service. (Putting a watch in an ultrasonic cleaner for 5 minutes shouldn’t cost $49.95.) However, after further inspection, the watch had new fingerprints and scratches on the hands, no noticeable cleaning, and was missing the o-ring for the watch back. The quality of the work was extremely disappointing. I should’ve noticed the warning signs sooner. The watches on display inside the store are Chinese look-alikes for more expensive brands. For example, all the CURREN watches they have in the ROLEX cabinet for $200+ can be found online for less than $30. At $25 an hour, I worked six hours to pay for this repair, but they spent less than 90 minutes and returned subpar work. I definitely would not recommend this shop if you’re expecting quality service or fair pricing. To be fair, they did swap out the stem like I asked them to. If you need a battery replaced, they’d probably do a good job, that’s the 2 stars. But so would the guy at the swapmeet. And you wouldn’t pay $150 for it. UPDATE: They replaced the stem with a stem from Swiss Legends. Chinese POS parts. They should at least give me my Noma III crown back! I’m a pretty fair guy. I took it back to let them take another shot at it. A quick swipe with an alcohol wipe and a “stop bitching about it” look and I had all I could take from this shop. I’m glad it was an Invicta and not my Seiko Chrono or Grand Seiko. Everyone out here trying to rip everyone else off.

1 /5 Alvertos B.P.: I recently picked my chronograph Diesel watch from Fast-Fix & Watch Repair about 3 weeks ago with repair order of about $79.99 dollars plus taxes. The initial repair was estimated between $79.99 and $150.00; The repair proposal was to fix the Diesel watch by replacing the missing watch crown, replace all the batteries, and clean the Diesel watch from the exterior debris that has accumulated from being in storage. A week later, a Fast & Fix repair consultant called me that the watch repair was reviewed by the technician for a restated estimate of $249.99. The consultant sent me an email to confirm my agreement to have the watch repaired as stated. Keep in mind that the watch brand new cost me $350.00; However, I decided to make an emotional decision to fix the watch, based on having the watch for over decade in storage. And, since I was reassured in the technicians abilities to fix the watch, I agreed to the repair. About 2 weeks later, I was notified by the Fast Fix consultant and technician that not any parts were available for my Diesel watch. Therefore, I would be charged only for servicing the watch(Spa), in which included replacement of batteries for the 3 dials and one combined digital bar. And, the technician agreed to glue a faux crown to the watch. Though, I would later find out the main watch would have restricted movement with the epoxy glue unlike before. Because, prior to having the faux crown glued on, the main dial had worked. That is the watches hand would tick around the dial to complete a minute-to-minute revolution. The day I picked up my watch I observed the cashier/consultant act in hurry, because she did not even offer to show me the supposedly repaired watch from a plastic bag that it was contained in. She (cashier) only wanted to resolve the payment for $79.99, FAST! Which, I paid. When I commented if they were in hurry because the store was closing in a thirty minutes time frame, she found humor in my comment only to find that more customers were entering to window shop the jewelry in the store. I exited the store displeased and became more frustrated after seeing that the Fast&Fix technician did not clean the watch nor set the times on any of the working dials, and failed to replace one of the batteries on one of watches cluster dial. I had to set my watches times and go to another watch repair store to have a battery replaced on the smaller cluster watch. Now 3 dials function with time accuracy, but the main larger is restricted due to epoxy; therefore, the movement of dials date is possibly stuck, too. I would say that I had much higher expectations and received underserved low quality customer service from this Fast & Fix. I wasted time and money and felt genuinely mistreated.

5 /5 Actual Logic: Exactly perfect... everything. Honest. Anyone wanting Jewelry or Custom Jewelry, Precious Stones, etc~ Here is The Place for you! I brought in a Disney 50y WATCH. Lovely, caring folks. Go there now, if only to verify what Ive stated. Bring any 10k-18k Jewelry for a fair payout, as they are honest, not so common these days.