Sierra Diversified Insurance - Placerville (CA)

candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent. I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED. The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through. The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!

Brenna Pavluk Over the past two years, A.D. Dern Insurance Agency has provided me excellent customer service with my auto policies. Recently, I contacted the agency to discuss a change in my auto policies due to upcoming life changes. Terry, one of the insurance agents, was professional, kind, and provided me with excellent customer service. He helped me explore my options and was attentive in communicating with me. Ultimately, we were able to revise my policy to best fit my needs and at a cost- efficient price point.

Yanes William (BillYanAire) I’ve been with state farm for almost a decade now. I’ve always been treated like family and taken care of with the best price for the best coverage. Jennifer and her staff are amazing. I was assisted by Sandra today. She was just as sweet and helpful. My new coverage on my new car was swapped over and my needs were met instantaneously. Jennifer and her staff are very knowledgeable and excited to spread that wisdom to an open ear. Everyone is very helpful, beyond kind and caring. Thank you team jennifer from Statefarm. You guys are amazing.

Wyatt Gilley The Yoders are the best people to work with in the industry. They are extremely knowledgeable and professional. Ashley has always been my go-to person when I need information or documentation. She is an amazing team member.

Angela Levine I had such a wonderful experience with their Rachel in customer service/Service representative. Rachel helped me and was absolutely amazing — so sweet, kind, and genuine. From the moment we started talking, she made me feel comfortable and cared for. She explained everything I needed to know in a way that was clear and easy to understand, and she never rushed me. I could tell she truly cared about helping me, not just doing her job. People like her make such a difference, and I’m so grateful for the time and attention she gave me. Trust me it was a very long process. She turned what could have been a stressful call into a really positive experience.

Lisa Haleblian Jack is a knowledgeable expert in commercial, business and personal insurance matters. He is always prompt to answer our questions and he finds the best policies with competitive rates. We are thankful to have such a skilled agent to navigate the complicated insurance system.

louise levine Ashley and Darren have been very responsive to my questions and concerns and my confidence is renewed. I hope I never have a claim however if I do I am in capable hands.

Cristian Figueroa Very good service!!!!

Adam Dost This review is specifically for Sandra Arias. She is exceptionally professional, understanding and amazingly patient with my complicated insurance policies. She communicates very clearly, has tremendous knowledge in her field, attentive and follows through on all action items. I am very happy with Sandra and will continue with this companys services simply because of her great customer service. Thank you Sandra and please keep up the great work.

A Q The friendly staff Stephanie is very accommodating and very helpful in helping me understand the coverage of my insurance. She always tell me if I have questions to always feel free to call that make me feel welcome and warmth. The rest of the staff we’re very easy to approach and had the smiling faces to welcome you in this beautiful place, clean, and spacious. All I can say is highly recommendable and a must to visit. The manager Lucy is very supportive and helpful as well. Overall impression “excellent service and people oriented with the eagerness to help all their customers.