A.D.Dern Insurance Agency Inc - Pinole (CA)

1 /5 A B: BEWARE! I contacted Terry Tigh, owner/agent, of A.D. Dern Insurance Agency and requested to cancel my renters insurance. Legally, a policy owner can cancel their policy at any time, for any reason. He REFUSED to cancel my insurance, citing he needed a letter of release of liability from my property manager - this is an illegal practice. After refusing to take a number of calls, I was able to speak with Terry. I explained that, as the insured, I have the legal right to cancel my renters insurance and his only legal duty was to notify property management. Terry replied, "Listen, missy, you dont have to like my business practices. I am overriding your request to terminate renters insurance". This agent actually stated that he was "overriding" my legal right to cancel renters insurance?!?! Complaints have been filed with the California Department of Insurance, Better Business Bureau, and Progressive Direct at corporate level. My own property manager even agreed with me and said they did not understand why he was asking for these documents...and they also made a comment about his attitude! Nice to you when you sign up and pay but will become your biggest headache when you try to cancel.

5 /5 Brenna Pavluk: Over the past two years, A.D. Dern Insurance Agency has provided me excellent customer service with my auto policies. Recently, I contacted the agency to discuss a change in my auto policies due to upcoming life changes. Terry, one of the insurance agents, was professional, kind, and provided me with excellent customer service. He helped me explore my options and was attentive in communicating with me. Ultimately, we were able to revise my policy to best fit my needs and at a cost- efficient price point.

1 /5 Genevieve Ure: AD Dern Insurance is best avoided. As a client I did not receive basic customer service like timely and clear communication or even simple respect. They do not respond to requests in a timely fashion if at all. When I then reach out again (after days or weeks of no response) they say the need more information to complete my request (this happened at least twice). Im not a mind reader and have no way of knowing you need more information to complete my request unless someone communicates that to me. When I then express dissatisfaction at the way my request or account has been handled I was told Im "full of complaints". Again, I highly recommend you go elsewhere for your insurance needs.

5 /5 Harjot Grewal: As an insurance broker, AD Dern is great. Finds the best rate and I had no trouble with the 4 accidents my families been in. Even helps mitigate and make the process easier when dealing with the actual insurance company.

1 /5 Roberta: BEWARE: NO COMMUNICATION AT ALL. Does not respond to phone calls, emails, or voicemails. Over 21 days of trying to get in contact with them- still no response. I have been with this agency since 2019 and I have not had any problems since everything is automated and I havent had to make a claim. I recently reached out to the agency for the first time and spoke with Terry in regards to adjusting my current insurance policy. Terry was knowledgable and informative about the insurance products. However, it has been over 21 days and I have yet to receive any response to my emails or voicemails to follow-up with that initial discussion. This is poor customer service and unprofessional. Dealing with insurance is a serious matter that requires the support of the agent (and agency) that you are in business with. You will not have the necessary support, nor an ability to reach/communicate with this agency. Do yourself and all that is insured a a favor, and TAKE YOUR BUSINESS ELSEWHERE.