1 /5 Rolland Brous: I purchased a diamond from what I thought was my friend, for Ive done business with the owner for several years, mostly in the clock business. When I needed a diamond for my fiancee, I chose this man over the many jewelers in malls. Trusting him was my big mistake. He presented me with a diamond, which was, according to the IGA certificate was" H" in color and "SV2" for clarity. Immediately, my fiancee realized that it did not have the glitter of other diamonds that we had seen, but we paid the owner anyway. After two days, my fiancee wanted to return the merchandise because of the mentioned flaws. The owner became very irritated with us, and he refused to return our money, nor would he give us credit in the store. Otherwise, his usual smile turned to anger. Seeing his displeasure in our presents, we quickly left. Two days later, I had the diamond appraised through an independent reputable appraiser
His findings were very different than the IGA report. First of all, the appraiser cautioned us from the IGA report. This is an independent organization that evaluates diamonds, and many times misrepresents the stone. The GIA is recognized through out America as the standard. Anyway, the appraisal found the stone to be "K" in color, which was three steps worst than the "H" reported, and at best SS1 in clarity. Overall, I paid $1,700 too much.
The moral of the story is: A business owner is only your friend when the ball is in his court. Buyers be careful who you call your friend when it comes to business.
