1 /5 Nathan: I was a customer since 1977, and want to make it clear that this review is not associated with the Lynn legacy. When I first went to Lynns it was located in mid town Ventura on Old Main Street. It was really close to my home so my children and I rode our bikes. Bob and Kitty Lynn always had a German Shepard in their store and we all liked petting their dog (s). I loved that about their store, it was warm and welcoming. There were many employees at that time, and the store was very busy. You could see jewelers behind the glass repairing or designing jewelry and it was very interesting to watch them as they worked. John as long as I can remember was one of the employees behind that glass designing or repairing jewelry. Although Bob is not there anymore, if you have any special jewelry needs, John will take good care of you. My relationship with Lynns came to a sad abrupt ending during this pandemic recently over some repairs: my turquoise and coral ring needed to be sized up and one of my bracelets needed shortened. I wasnt able to come in to pick up when they were ready, I was ill, so I sent my son. When they arrived home to me I tried everything on and quickly called to reiterate that the bracelet was not shortened as we had discussed. It was still too long. During the call I explained that I was very happy with my turquoise and coral ring but sadly later I found out my message was relayed to John as a complaint. I eventually brought my bracelet back to the store, I arrived three minutes before closing but John said to come on in even though I said I would come back tomorrow. We finished up in minutes and as I arrived home I noticed that John was charging me a second time for the same job. So I emailed and also emailed him my receipt that I had already paid for the job, but the email was perceived as a complaint. My bracelet finally was shortened correctly and I was not unhappy with the service but unhappy with the customer service I received. The overall outcome...John decided he did not want to do anymore of my jewelry repairs. I felt sad about that so I waited for a month or two to go by and then called to speak to John and told him I felt badly because Lynns has been my touchstone jewelry store ever since I moved to Ventura but John still was adamant and continued to take the same stance with me. I will forever be grateful to the two adventurous individuals, Bob and Kitty Lynn, who traveled about the world buying gems and diamonds, for the many stories they told of their travels, for it is they who are responsible for the Lynn Jewelry Store legacy.
The above is my mothers review, but I concur with everything she said because I witnessed it, and I’d like to add that I was not impressed the very first time I took her there after Bob’s death and during this pandemic i might add. I met Bob Lynn and even talked with him at length one time I brought her in, Bob had a long history with my mother. My mother use to rave about Lynn’s. But John and his staff’s treatment of her was awful. She even called John to let him know a couple months later how sad she was about it, but he acted as though she was not important even though he knew she had been a long time loyal customer. Not cool John!
