Lovisa - San Mateo (CA)

1 /5 Taylor ONeill: if i could give them negative stars i would worst service ever and they don’t know what their doing lol

1 /5 Ben Robaidek: They do not accept returns for piercings. This is reasonable, but they do not tell you there are no returns before you purchase. They also insisted we provide an email to get our receipt. But, what’s the point of having a receipt if you can’t return the item. Now my wife is getting tons of promotional emails from Lovisa. Unsubscribe.

1 /5 Emily Chang: Extremely disappointing. They asked you to sign a long waiver with one small clause hidden inside. If the stud gets stuck inside your lope, they are NOT allowed to help you remove or adjust it. To avoid all liability, they ask you to seek professional surgical help. Instead of helping you find a solution, the San Mateo store manager kept blaming the Los Angeles shop that did my piercing. Despite them being a chain, she tried all means to shift blame to someone else - “I wasn’t the one did your piercing.” stressed multiple times. There’s no point of going to an expensive chain where they charge you 3X prices without taking any responsibility. Avoid going there especially their San Mateo shop at all cost. Remember - San Mateo store.

1 /5 Victoria Lovely: I visited this store once before and had a great experience with a helpful and friendly saleswoman who assisted me in selecting some products. However, on a recent visit months later, I was helped by a different associate named Salah. Unfortunately, my experience this time was quite disappointing. She didn’t greet me, wasn’t warm or welcoming, and seemed annoyed when I asked a few questions about clearance items. This left a negative impression and made me question the consistency of the customer service here. While I still made a purchase out of appreciation for the store itself, I believe good customer service is about providing both quality and value—and unfortunately, that was not reflected in my interaction with Salah. Based on this experience, I won’t be returning.