Daniels Jewelers - Santa Ana (CA)

1 /5 Kimberly Chavarria: I’ve been a loyal customer with Daniel’s for years, but my recent experience was extremely disappointing due to the unprofessional behavior of one of the staff members, Tina. I understand that this is a retail environment and that sales are a part of the job, but the level of pressure and pushiness I experienced was beyond unacceptable. Tina was overly aggressive in her sales tactics. She told my partner—inaccurately and without my consent that I had been approved for $5,000 in credit and that he could pick anything he wanted in the store. It was incredibly inappropriate and misleading. Even more concerning, she ran my credit with another bureau without my permission. That kind of action should never happen without clear and informed consent from the customer. Throughout the interaction, she continued to push me toward items well outside of my stated budget and handled another clients simultaneously, which made the service feel rushed and careless. Her approach lacked professionalism and respect for personal boundaries. I hope Daniel’s takes customer feedback seriously and ensures that all staff members prioritize ethical and respectful sales practices. I would never go to this location ever again.

5 /5 Marco Fausto: I purchased my diamond ring today at Daniel’s in MainPlace Mall, and the experience was outstanding. The financing process was quick and easy, with no interest for 18 months. Tina, the customer service representative who assisted me, was exceptional—clear, efficient, and straight to the point. She made the entire process smooth and enjoyable. As an added bonus, we also received a free iPad and Labubu necklaces! Thank you, Tina, for your excellent service.

5 /5 vince hernandez: Tina was really helpful on recommending me the protection plan when coming in to resize my ring. Saved me much money and guaranteed lifetime review.

5 /5 Wendi Brito: Great customer service. Tina and Lisa help me out so nicely find my ring. I appreciate them so much for helping me find the right ring and get my right size.

5 /5 Justin Woods: Katherine and Tina from the main place mall location have incredible customer service. Most definitely will be going back.