joyería Don Roberto - Santa Ana (CA)

Brenda Preston I had an amazing experience at Kay Jewelers thanks to Vanessa! She went above and beyond to make sure my new ring was absolutely perfect. From start to finish, she was patient, attentive, and made sure I was completely satisfied. Her attention to detail and level of customer service were outstanding. It’s rare to find someone who genuinely cares this much about both the product and the customer experience. I couldn’t be happier, and I highly recommend asking for Vanessa if you’re shopping here.

Jay Oshiro I love this place. The sections are well labeled but those who understand can see the overlap of products. There are great gifts for the people that are special in your life I love the items that empower. The staff are very knowledgeable, friendly and helpful. Also the store is very large. This equates to a large selection of unique items. I purchased a really cool item that I can focus on and relax. Please see attached. Imagine just watching the globe rotate and listening to your favorite music. This is a great way to ground yourself by dreaming of being on the moon. I forgot to mention the globe is rotating without any visible means of electricity. How cool is that!

Daniell Ramirez Had an amazing experience at this pawn shop thanks to Maria! She gave me a fantastic deal on a guitar, and I couldnt be happier with the price. She also took the time to check out some jewelry I brought in and was incredibly helpful and professional. Her great attitude and customer service made the whole experience enjoyable. Highly recommend this place—ask for Maria if you stop by!

Laura H. I have been a loyal customer of Peter and Alex for over 30 years, the quality of their jewelry is outstanding and I just love doing business with them. I have acquired a beautiful collection over the years and they are the only place I would consider spending significant amounts of money on jewelry because I trust them implicitly. When my fiancé, now husband, and I became engaged in 2004 we came to Carmel to select a ring. When it was ready we arrived at the boutique to find that Alex and Peter had called my grandmother (who lived in Pebble Beach and was also a customer) and they opened a bottle of champagne to celebrate our engagement. I cannot speak highly enough about them.

Michele Stover This place has been such a lifesaver. When times got tough, they were more than willing to work with me on a loan and made the process simple and stress-free. What stood out most was how understanding and flexible the staff were—they genuinely care about helping customers, not just making a transaction. They offered fair terms and explained everything clearly so I knew exactly what to expect. It’s rare to find a business that treats you with so much respect and compassion, especially when money is tight. If you ever need a loan or just want a place you can trust, this is the shop to go to. They really go above and beyond for their customers.

Ingri Ramos My husband surprised me with new wedding bands and they came out so beautiful! Marc did an amazing job that we just had to take a cute little photo shoot to show them off! I love them so much!!! I couldn’t be happier☺️

Dulce Ramos Sonia and Esmeralda were super helpful and sweet. Sonia answered all of my questions and reassured me that if there was anything I liked that she would be willing to order or bring from any of her other stores. I truly enjoyed their customer service and patience to attend my family and I.

Daisy Unzueta I love buying unique but classically beautiful earrings from here now and then. Great quality.

Sara Brett I found this business earlier this year. Have sold a few gold necklaces that my family gave to me and I simply have no desire to wear them. What I really like about this store is the excellent customer service its very low key and they dont give you hassles or ask you questions about the origin of your jewelry. Ive been assisted by Alan both times I went in and hes really friendly and very speedy in checking the gold to make sure its real Im pretty sure he has many decades of experience and has no confusion on his end. He likes to be helpful and sometimes I strike up a chat and he is pleasant to talk to you. I havent got to know the other staff yet but next time Ill see what they have to say.. but like I said, the low-key casual atmosphere is something that I really like here. Ive been to some other gold exchange stores where they seemed mistrusting of me, like they were wondering why I had some items or would take my thumbprint and make me feel like I did something wrong, but not this place.