5 /5 Andrew Dowd: I came to Giraux not exactly on purpose. I had made a purchase online for an engagement ring (looking back, not sure I would make that decision again, but these things are emotional and not always rational), and the band was of poor quality and needed donor surgery ASAP, as I had already given the ring before I realized it wasnt right.
When I came to Giraux, there was a miscommunication and I was ready to walk away, embarrassed for my initial purchase mistake. The owner, Sarkis, saw what was happening and rushed to make things right and sit me down for a consultation. I worked with the designer Skylar, who essentially redesigned the whole ring based on the concept of the original one, but giving more security and beauty to it.
After sending 3D renders and wax molds (which I was able to share with my Fiancee), they moved with extreme speed to get it ready for her. She was blown away with the custom craftsmanship displayed in the metalwork and design rationale about why it should feature a taper, change the diamonds location, and many other small details I never would have considered. Furthermore, the price of the ring was exactly what I was quoted during the first consultation. I felt like they had my back during a stressful situation and really delivered a beautiful and durable work of art. My Fiancee loved it.
We will be going back for our next important purchases!