East West Gem Co. - Lake Forest (CA)

5 /5 Emily Irene: My boyfriend and I just had the best experience with Sydney! She was so helpful with our appointment and extremely knowledgeable. The process was so easy and fun and now my boyfriend knows my exact dream ring to get when he is ready! I recommend going in because what I thought I wanted was actually changed because in person viewing is very different than online. Definitely make an appointment to go in and take a look because it’s worth it!

5 /5 James Johnson: This was my first time going through the process of creating a custom engagement ring, and Bella made it an unforgettable experience. From the very start, she was thoughtful, patient, and genuinely kind — guiding me through every step without any pressure. She really took the time to understand what mattered most to me and my girlfriend, and helped me find a stone that felt perfect — not just visually, but emotionally. She worked within my budget, offered beautiful options, and gave great insight on all the details, down to the engraving. As someone who had never done anything like this before, I felt completely supported. Bella, thank you for making this process so meaningful — I’m truly grateful.

5 /5 Crystal Montoya: My husband and I upgraded my engagement ring with East West Gem Co about 7 months ago and the experience was absolutely incredible.  I booked a virtual showing at their OC office and we ended up working with Tinsley who was so knowledgeable and patient with all of my questions. We fully customized my ring and during the showing we also explored different settings, styles and facet options. I also really appreciate her guidance in helping me select the bandwidth for my ring since my stone is fairly large. I wanted it thin but balanced without effecting its structural integrity. 

Okay, here’s what I loved so much about this experience. East West Gem Co has the best communication process. They are super transparent and keep you informed every step of the way so that you know what to expect at each stage of your ring’s production. You can even watch your ring’s progress by creating an account on their website. About two weeks after placing our order, we approved a CAD rendering of my ring’s setting and about four weeks after that they sent me my stone for approval and final production.  

The whole process took about 8 weeks and we are so happy with how my ring came out. We are so glad that we trusted East West Gem Co with designing the ring. It’s been several months since we got it and have had no issues. I’ll update this review after a year with additional notes about its condition and quality but so far, it’s still as perfect as the day I got it.

5 /5 Paul Wilson: I just had the best experience with Sydney! She was so helpful with our appointment and extremely knowledgeable. The process was so easy. I recommend going in because what I thought I wanted was actually changed because in person viewing is very different than online. Definitely make an appointment to go in and take a look because it’s worth it!

5 /5 Rachel Abena: From the moment we walked in, Bella made the experience unforgettable. She was warm, welcoming, and incredibly knowledgeable. My brother had previously purchased his now-wife’s ring from the company, and after seeing how beautiful and personal that process was, I knew I wanted to find my own ring here too. Bella welcomed us with champagne, took her time explaining every detail of the process, and made sure I felt confident and excited each step of the way. She knew exactly what I envisioned & with her guidance, I found the perfect ring — one that will be custom made just for me. I truly can’t thank her enough. She made what could’ve been a stressful decision feel joyful and meaningful. Bella is a gem! Highly recommend!