Harrys Jewelry - Rancho Cucamonga (CA)

1 /5 Jesse: Worse experience. I walked in with a 14k 8inch curb link bracelet to get shortened to 7.5 inch and a 14k 24inch rope chain looking to get repair. He checked out the rope chain and said there quite a few spots, 4 including the where the chain clips together. I Was told it would be a total of $175.00, or depending on the gold leftover, IF IT MATCHED THE SAME AMOUNT, then we would swap. I agreed so I left my stuff got a receipt, came back, a few days later to pick it up. I was in bit of a rush, saw the Bracelet was fine exactly what I asked for, perfect. Saw the chain fixed in one spot was thinking "dang maybe hes just not that great at fixing oh well the price wasnt that bad", looks like its you get what u pay for work", my my first time there. He then tells me the gold ended up matching the exact amount he was gonna charge me so I say cool thanks leave. Totally didnt get a receipt- my screw up, Im in a hurry I leave. Go to work get home late, weigh my curb link bracelet which was at 33 grams, and is now at 26 grams. I thought, "woah Thats a bit more than I expected, well let me check the chain". I see the chain and its only fixed in 2 spots, and just looks like he tossed a bubble on it and pinched it together. (See pictures below) I thought he fixed the chain clip, but, it just needed to be bent back from what it looks like he did- nothing new was added instead he kept the extra clip that I DIYD my self wich was also 14k from another chain. Sooo? Was that a fix? So I was thinking maybe a 3/4 grams wouldve been taken out, but 7 grams and the missing clip, and only 2 spots poorly fixed? I call the next day ask if I could go back get my gold and pay him for the work because I was TOLD that the gold matched THE EQUAL price he told me $175.00. Harry tells me "oh no I melted the gold, you shouldve told me in person" I tell him "I was expecting honesty when you said the price matched the gold you were not honest with me". He then tells me "well I have fees to pay to melt the gold so its more than just 175.00 to melt it". Okay, well look at my chain sir here are the pictures below its only fixed in 2 spots? Theres still 2 other spots needing fixing and the spots you fixed look like you just put a bubble on the area and pinched it together? If the bracelet costed 40$ to be cut off and shortened and the rest was to fix the chain that didnt get fixed in all 4 places, with my clip taken off, then how does that equal my 7 grams of gold ? And my chain only went from 26 grams to 26.1 lol. Im was not rude. I told you I was recommended. I was polite, drove 45 minutes to go just to you. Im not a wealthy person, Im normal guy and save up because I do like nice things and will pay the extra or go the extra mile to get it done nicely and correctly. He claims he only took out 5.8 grams, but that still well over doesn’t equal 175$. Especially if this is the work you did for me. I definitely got robbed. Lastly I took it to another place in Riverside and they were shocked at what he did and fixed my chain for 80$ and made my chain it look brand new. WOW! (Whats circled red is the two different spots from two different angels that were "fixed" whats black is 3 other spots that didnt get touched at all )

1 /5 Mark Chavez: Yup! I’m sure I was at the right store. Services and customer service could be a whole lot better. This review is based on an appraisal I received on an item, first comments that I received when arriving to this shop were how cloudy and bad quality my necklace was.. well whatever. I was there for a professional appraisal and not any opinions. Come to find out, the appraisal was actually 50% of what my necklace was appraising for at other jewelry shops. Harry appraises for 3k, other shops were appraising for 6k-7k. Honestly I wouldn’t have even cared but with the amount of attitude and negative comments that Harry or whoever was working the counter that day just really doesn’t sit well with me. All, remember if you’re going to spend your hard earned money, whether it be $50, or thousands of dollars.. go somewhere where you will be treated fairly. This will probably get a negative response from the shop owner as he does with every negative review, but be weary!

5 /5 George M: Harry is a true magician when it comes to jewelry repair! My beloved diamond tennis bracelet was in desperate need of fixing, and not only did Harry restore it to its original glory, but he made it look even more stunning than before. His attention to detail, expert craftsmanship, and friendly service were beyond impressive. I’m absolutely thrilled with the results—it’s like I have a brand-new bracelet! If you need any jewelry repairs, Harry is the absolute best. Trust me, you won’t be disappointed!

5 /5 B. Crawford: I did business with Harry a few years ago and again 2 weeks ago. He provides 1st class customer service. He has always been fair, honest, very nice, and makes you feel comfortable. He will go out of his way to provide quality top notch service. To put the icing on the cake, I left my drivers license there and live serveral miles away. He was kind enough to drop it off on his way home. You dont see that often, if at all. I will continue to do business with Harry and highly recommend him to anyone.