5 /5 Jamie Siegel: Ive been with Dougs State Farm team for over a decade; I originally switched to State Farm because a friend of mine worked for Doug and she helped me to get a great rate... She left his firm years ago, but to my surprise, *everyone* there acts like a friend! They are always patient and friendly, and will "sit down" on a phone call or email exchange to really answer my questions and explain things to me. Dougs team has a real small-business feel, you never ever feel like the customer service has been outsourced. They even send holiday cards