STCU: Ritzville Branch - Ritzville (WA)

1 /5 Den Snead: Worst customer service EVER! I have several issues in the last year and they do not have the common sense or courtesy to let a customer know if there is an unusual problem. First it was with transferring and signing paper work for a ROTH acct. Then ATM was frequently out of service. Now there is an issue with a hold on a deposit check from 3/24. 3/29 I see nothing has been deposited. Why the heck would any business not notify the customer if there is an issue? Called Spokane STCU and they wont give us the Ritzville branch phone, Spokane spoke to Ritzville while I am on hold. Spokane said Ritzville could remove the hold on deposit but Spokane could not, refused to give me the Ritzville branch phone again and said I had to drive the 20 miles to talk to Ritzville in person. I drove 20 miles and Ritzville branch spent 15 minutes looking things up AGAIN and could not remove the hold. Cant call the local branch, no communication with customers. RIDICULOUS, terrible servcie.

5 /5 Nancy Sargent-Johnson: Employees are very friendly, helpful, and efficient. It is also greatly appreciated that local STCU staff individually support our community by attending fundraisers and volunteering for local nonprofit organizations.

5 /5 Mickey Silvernail: Staff was very professional, and made it easy for me to open accounts for my spouse and childrens accounts. We were there for over an hour as opening accounts take a bit of time, everyone was nice and made the process less painful. As far as no local phone line, with other comments I live in town and have zero worries about this as if I have a problem Ill just go in! Looking forward to a long relationship with STCU for all my families banking needs.

5 /5 Darren Summers: Been a member since 2017 just switched my business account to STCU. Easy to work with and much more friendly the the (Big Banks)

1 /5 Cody Merrill: there is still no direct line to call the local branch, i just needed to call to see if my appointment to get in the lobby was still open and i have to wait on hold for an hour. not cool. Luckily the head manager gave me her business card to get ahold of them or leave a message locally, just ask for it. ATM works fine now. Update - changing this again because I still cant reach the local branch unless I walk down there. Very unhappy with the service provided. Slow and tedious.