Scully Insurance Solutions - Kent (WA)

1 /5 Joye Edwards: John Scully was unable to deliver a professional experience. My interaction with him demonstrated that his follow up, communication and integrity skills are lacking. After I registered my business with the state, I received emails from a variety of vendors looking to help new businesses (bookkeepers, marketing consultants, insurance brokers, etc.). John Scully was one of those vendors, his business proactively emailed me soliciting his services. I was seeking a quote on a surety bond, and was in communication with him between 3/1 and 4/15. Doing business with John required me to pursue him and follow up with him repeatedly…seriously, not once or twice….on at least 7 occasions. Each time he told me he was working on it. Why did I not dump him? He had delivered a limited liability policy that I was also pursuing. I wanted the amount for both the insurance and bond before making a decision for my business. My intention was to give him the latitude to win all my business, not just half. On 3/27, I suggested an off-ramp and told him I understood if he was not able to provide a bond but if he could explain why we could settle this matter. He insisted a response was imminent but I never heard back from him after that. The last time I followed up was on 4/16, he finally told me he was unable to provide a quote for a surety bond. He was dishonest in that he said he communicated this….but when asked, he was not able to produce a copy of any message closing the loop on the outstanding quote. After some persistence, he finally admitted he never followed up. John’s response was “You can be upset that the email didnt get sent, but those things happen occasionally”. Really? Given the patience I brought to this situation, his reply was highly unprofessional and unapologetic response. Although it is true that mistakes happen, it doesn’t explain the six weeks it took him to deliver a disposition or the….gaslighting or white lies. His performance speaks to a lack of experience with insurance, or a lack of care for me as a customer….or both. The only reasons I can think that he treated me this way is my business wasn’t lucrative enough for him to care or treat me like a valued customer, he isn’t concerned about really helping small business owners get started or is just lacking in professionalism and people skills. Whatever the root cause of my experience, my recommendation is - if you must engage Scully Insurance Solutions do so with very low expectations.

5 /5 L Krafty: We have been with John for many years. He has always provided us with excellent customer service! He is very knowledgeable and ensures we are aligned with the necessary coverages and policies for our business and homes.

5 /5 jennifer clark: I have had the opportunity to work with John on multiple occasions to assist our customers in obtaining difficult to obtain policies. John has extensive insurance knowledge and contacts. He has been able to assist when no one else has. He is professional and prompt and when he tells me I can expect documents he delivers! Im so thankful for this agency. I continue to use him and recommend him to others.

5 /5 SgtQ: Thank you so much for all your help getting all my ducks in a row and finding the best possible solutions for us. We really appreciate Johns dedication to insuring we had the right amount of coverage and not just the cheapest policy. Thank you for always getting back to us in a timely manner and always explaining what was happening and what our next steps were. We really appreciate the care and attention making us feel so important.

5 /5 Jay Seiber: I honestly hate insurance but this man has made it tolerable. Has been awesome for our small family business. Thanks John