1 /5 SK A: EDIT: It turns out... Richard Sampsons office did not even report the incident to the claims department at Farmers Insurance. Richard Sampson only reached out to the department ONLY AFTER I submitted a complaint claim to the Washington State Insurance Commissioner!
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Very unethical and unresponsive insurance company. Never purchase insurance here!
One of this firms clients rear-ended my car. Although their client acknowledged his fault, Richard Sampson refused to provide any coverage. Just to receive this single, denial message, I have been calling them more them six times (for a month), leaving voice messages, and trying to reach someone. They never responded. In instances in which they did, they asked me to send photos of damages via text. I texted the pictures of the damage via two different cell phones - no responses again.
It turns out, this branch has just "two staffs" who work for the firm. They are both unresponsive and will NOT be willing to communicate with you. I realize now why people go with the more reliable, bigger insurance company...
