Qualstar Credit Union - Renton Branch - Renton (WA)

5 /5 Edith Harrison: Matt, the Branch Supervisor, extended to me his professionalism and patience. He made me feel comfortable with the options that were presented to me and I was not pressured to commit to anything. He took the time to answer and clarify the many questions I had. I will recommend Qualstar CU and Matt to all my friends and family. Thank you Matt!!

5 /5 Leticia Vargas: Yesterday my son and I visited Qualstar Renton only to ask if my son’s account was still active. As we walk in, Matt greeted us right away and after verifying who my son was he pleasantly informed us that he my son still had an active account. Instead of ending the conversation there because it was lunch time and his food had just been ordered for pick up at a nearby restaurant, he started asking questions to see what else we needed help with. Well, 2 hours and 30 minutes later we walk out of the branch with access to online banking, all my son’s external accounts linked, a credit card, and most importantly his car loan re-financed at a rate we were not expecting. All the while Matt kept conversation going and did not seem like 2 hours and 30 minutes had gone by. His customer service skills were superb, we look forward to returning just to say hi. I hope his lunch was still waiting for him and it wasn’t soggy lol. Thanks Matt!

1 /5 Heg Mears: The union I was with made us use this credit union to put some of our funds in. I only delt with them once a year and it went fine. But, I havent used the account in over two years and wanted to close it so I wouldnt have a random bank account open with 79cents in it. So, I called to close the account and they said it would be closed. I asked if I could get an email or something to say it is officially closed. I was told they dont do that and I would have to take her word that she was closing the account?! What type of banking is this? They send me emails once a week and they cant email me an account closed email?