Progressive Insurance - Claims Office - Federal Way (WA)

5 /5 Mustafa Zada: Everyone admires the work we got done! We loved working with Mohammad because he is a perfectionist. We appreciate his work so much, thank you!

1 /5 Elizabeth Powell: Don’t ever use this insurance company and if you do whatever you do don’t get snapshot it probably the dumbest thing . I’ve had snapshot on every single policy I’ve had and never had my rates go up now all the sudden they want to increase my rates by $300 because I “brake too much” . First off if you ever lived in Washington state you know people can’t drive so yea I break . I didn’t get in an accident or any tickets so if anything that shows I have good reflexes. Tried to talk to a manager but she was unhelpful and my rate went from $260 to $403 I canceled my policy and will never use this insurance company again and I will make sure I tell everyone I know to never use this company!

1 /5 Jenny lee: My claim for a 2025 Tesla Model Y has been delayed by Progressive for over a month. I submitted multiple repair estimates — including from Tesla and two other certified shops — but only received a basic preliminary estimate that doesn’t even cover the cost of parts. The adjuster has refused to disclose the liability coverage limit of the at-fault party. I was warned that I might exceed the policy limit, which left me afraid to start repairs, since I may have to pay out of pocket. My assigned adjuster is: Randi Balch Claims Generalist Associate Progressive Direct Insurance Company I’ve already filed complaints with the Washington State Office of the Insurance Commissioner and the Better Business Bureau. I’ve also contacted my state senator. If this continues without resolution, I will move forward with legal action in small claims court. This experience has been extremely frustrating and disappointing. I hope this helps others make an informed decision. If this matter is fully resolved, I will remove this review. But if not, it will remain here as a reminder of how this company treated a legitimate claim.

5 /5 Crystal Lor: Nicole from the Progressive claims office was wonderful. During a stressful and confusing time, she made me feel heard and cared for. She was clear in her communication, and she went above and beyond with kindness and professionalism.

1 /5 Philip Garnett: Their policyholder rearended my car and Progressive refuses to pay for the damages to my vehicle. They sent out an adjuster who said I filed a fraudulent claim and there was no damage to my car. This is a dishonest company