Proficio Financial Services - Federal Way (WA)

5 /5 Jennifer Hammond: This was not my first time dealing with a debt collector unfortunately, but it was absolutely the best. This company is not your regular collection agency. The owner, Mark treated me and my case with compassion and understanding then ultimately, forgave it. These companies get a bad rap and Im here to say, they are not all the same. "The right thing to do is always the right thing to do" is a quote that was said to me and I will keep that with me always. Super grateful.

5 /5 Becky Lynne Gamble: I had them collect a debt for me, and they were professional and collected very quickly after the guy had blown off court order to pay me for more than a year.

1 /5 Michelle: Rude people!! I received a call a while ago about a medical bill that I didnt know was still owed and they basically called me a liar. I called to get a statement of my account showing how much more was owed and was laughed at. When I told them that even though they are a collection agency, there is such a thing as customer service, he replied "youre not my customer, youre just a debtor". This coming from someone who claims to be a manager!!

1 /5 Tom Kirko: It took forever to figure how to leave a Google review for this company. If you tried and tried like I did, the work around is by finding this company in Google Maps like youre going to travel there and scroll down. -------------------------------------- I understand I have a balance that has gone to collections and I plan on paying it when I can. Let me repeat, WHEN I CAN. Im currently in-between jobs and cannot afford to pay it right now, which Paul apparently cannot or will not understand. I had to block their number because of the harassment and now he just calls me from a Private Number. Today got hostile on both ends, I told him I cannot pay it, he told me otherwise and when I told him to stop calling because its now considered harassment per a friend of mine (hes also works for a debt collection agency, he also said I can sue for every word Paul says after I first told him Id pay online when I can.. I dont want to resort to this) Paul replied, "youll be getting more phone calls" and so I told him "Ill just keep hanging up then".. Why on earth would you employ/keep someone who is filled with such disdain and provides the worst customer service Ive ever heard of!? I worked 911 for years and even after being yelled at, belittled and insulted everyday I never talked to anyone the way he did. If youre the owner and see this review, please take corrective action. Youre Google reviews are mainly 1 Star reviews and almost every 1 Star review talks about harassment and rudeness. I dont want this to become an issue for either of us, so please stop calling and I will pay once I have a full time job again (Im writing this here since Paul says I never said that).

1 /5 Kris Hudgens: I received a call from a number I didn’t recognize, so I declined it. The person called right back, I sent it to voicemail, and then they immediately called again. Thinking it must be urgent, I answered. The caller knew my name. When I asked who he was, he simply said, “Brian – you owe $61.40.” I asked who he was with and what I supposedly owed. He was vague and rude, and when I said I would call the company directly, I hung up. I then contacted the company (a mental health facility) that had sent me to collections. They confirmed it was Proficio Financial Services, and admitted they’ve received multiple complaints about them being rude. I also pointed out how dangerous it is for a collections agency to call patients from a mental health facility in this aggressive, dismissive way. One wrong word can push someone into a tailspin. She agreed. All of this harassment—for $61.40. Absolutely unprofessional, insensitive, and unacceptable. I would not recommend dealing with Proficio Financial Services under any circumstances.