Mike Stensrude - State Farm Insurance Agent - Walla Walla (WA)

Mad Max I had AAA roadside assistance for years, but there were some things. Maybe I didn’t realize or things that changed, I now have canceled my service with them. The following are a few areas of serious concern for me. 1. They do not deliver diesel fuel, they were willing to come and told me to a fuel station within about three hours, which was unacceptable. 2. On two separate occasions, I called in for roadside assistance and they could not help me because they had no one to service that area and I was within the parameters of our contract. One of these times was in a life-threatening situation and they chose to leave me stranded. I was north of Fairbanks, Alaska near the Yukon river which normally has a fuel station at the bridge, it was closed. I did not have enough fuel to get where I was going. It was winter time at about 50° below zero, after assessing the situation, I decided to conserve the fuel that I had left And just park idling which would give me more time with the heater running. I called AAA and they would not come and get me because they said I was not out of fuel yet, I tried to explain to them the situation and they said they would not help me, they told me to drive until I ran out of fuel, then call them, yet it would take them at least four hours to get to me leaving me in a car not running in 50 below weather. This is unacceptable. They’re putting pennies in front of somebody’s life.

Ladd Butler Good rates great staff! Very knowledgeable about all your insurance needs.

Robert Adams Had a fantastic experiencing curating new insurance with Secord. Maranda was incredibly helpful and provided options which fit within my budget!

Hector Ypz Emily was easy to work with. Her detail oriented style helped me understand exactly what I was signing up for. She even found a few extra discounts. So grateful

Pacific Trash Always friendly and go out of their way to make sure you get what you need.

Michael and Melody Shipley We love Noyd & Noyd - all the staff are incredible. We especially love Jillian. She is prompt and very responsive to assist us with anything and answer all our questions. My husband has used Noyd & Noyd for nearly 18 years and I joined him 5.5 years ago after moving from Texas. We will continue to use Noyd & Noyd for our future insurance needs.

Ian Axel Reyes DLC Ben was an excellent agent. I never felt rushed or confused. This insurance agency truly values customer satisfaction.

Mikel Perez I had an amazing experience working with Luis for my home insurance! When I bought my house, he made the whole process seamless—super quick results and way more affordable than I expected. He even combined my home and auto insurance, which saved me time and money. Luis was professional, efficient, and genuinely helpful every step of the way. I highly recommend him if you’re looking for someone who truly has your back!

tomatosword After 8 years, thousands of dollars, and not a single claim ever. My car was broken into and a window smashed, I thought to myself "hey my insurance has a glass claim section". I was promptly advised not to make a claim under the threat of raising my monthly bill (theyve already raised it 3 times in 3 years). Do yourself a favor get cheap insurance somewhere else because paying more for better coverage just means theyll threaten to raise it if you ever need it. Even for something as small as 1 window.