Mandon Foley American Family Insurance - Tacoma (WA)

1 /5 Tim Anderson: Totally disgusted with American Family Ins; not directing this directly at my local agency though. My policy was up for renewal, and after hearing stories about rate increases in auto/home owners, I was kind of expecting a rate increase myself. My jaw hit the floor when I had approximately a 60% increase in my premium, which went from roughly $425 per month to $697 per month. No accidents, tickets, but one claim for a windshield replacement ($1000) in the past 10 years. Thier justification for it was something about Covid restrictions being lifted, and the Tacoma area zipcode had an increase in accidents, non of which I felt was my problem, but it obviously was. I wish the local agent all the best, however; I just had to move on. Now I have a premium with the same coverage for about 25% less than what it was prior to the AmFam increase. R, Tim

1 /5 koch4101: I used to be able to call direct and speak with either Mandon or someone in his office. All calls now redirect to phone tree with reps that can’t explain half of the questions I need answers to. My monthly rates literally jumped from $188 to $419 for two cars. No new tickets or claims. Plan on shopping around tomorrow.

5 /5 Bo Brenneman: Mandon and his staff a knowledgeable, helpful and a pleasure to work with. I switch all my policies after decades with another insurance company. I know I can call Mandon or his team for advice and to ask whether I should consider making a claim or not. Highly recommend! And great prices.

1 /5 Judith Keener: I was robbed. And lost 1,200 in cash and $2,500 in silver coins and.$4,000 in possessions and this company told me no matter how much you lose they only pay $2,000 and then they deducted $561 depreciation and said theyre only giving me $300 for the $3,750 that I had lost. Even though page 14 says that I get all the 2500 back for my silver coins, the claims lady, Janelle said too bad, ive already filed the claim. And every time I calledthe office every person I got there said they hated me and I was the most terrible person they ever heard of especially a man named Christian

1 /5 Jason Holden: Disappointed with Unjustified Rate Increase I recently had a disheartening experience with American Family Insurance that compelled me to share my dissatisfaction. Ive been a loyal customer for years, but the recent turn of events has left me questioning the fairness of their policies. The trouble began when an American Family Insurance agent reached out to me, enticing me with a potential discount based on my Costco membership. Eager to save some money, I provided my Costco member number and disclosed that I had recently moved from a condo to a house with a garage. Little did I know that this seemingly harmless update would lead to an unexpected and unjustified increase in my auto insurance premium. Despite receiving a courtesy email notifying me of an upcoming payment for my policies, I was shocked to learn that my auto insurance premium would spike by $20, even after factoring in the promised Costco membership discount. This translates to an additional $240 per year, all because I moved a mere mile away and my zip code changed from an 8 to a 9. Whats perplexing is that the reasoning behind this spike was attributed to the new "high-risk" zip code. Ironically, my move was motivated by a desire to escape a high-crime area – a condominium complex where cars were frequently vandalized, broken into, and stolen. In contrast, I relocated to a house with a garage in a safer part of the city. I expected my renters insurance to increase slightly due to the change in property type, which I was willing to accept. However, the significant jump in my auto insurance premium is incomprehensible, given the improved security and safety of my new residence. In the end, the promised discount turned into a net increase, leaving me questioning the integrity of American Family Insurances pricing policies. If staying with this company means shelling out an extra $240 annually for the same coverage, Ill be exploring alternative insurance providers that value transparency and fairness. Its disheartening to see customer loyalty overlooked in favor of arbitrary and unjustified rate hikes.