Leavitt Group - Sloan-Leavitt Insurance Agency - Ritzville (WA)

Direct Carpet Doug is ABSOLUTELY THE BEST!!! We just went through our annual renewal, which is usually a major headache to keep our vendor status approved through all the different web sites that monitor us for our clients... Doug took care of it ALL. Hes been keeping track of COI policy requests for the past few years and was ready to go a few weeks before our policy renewed and was asking me for any new ones. He made phone calls as hiccups arose on the receiving end and got them all squared away in no time. As always, THANK YOU Doug for being the BEST at what you do. You are exactly why businesses should swap from large insurance companies to you because you really do care. AND you so a fantastic job with our personal insurance, too!!

Julie Morris In the beginning they were wonderful. East to get ahold of someone during office hours, quick to do vehicle changes. Good communication. THEN the carrier we were with quit carrying insurance in Washington. I called a month ahead of time to set up new insurance. The person answering the phone told me they were busy and were contacting customers a week or two before the actual expiration date. Well, between work and life and a vacation, I checked dates and found we had expired already. I called and go no call back that day. I procured quick insurance from another company. I called them again on my next day off. The person answering the phone sounded contrite, apologized over and over and assured me she would email me quotes and call me back when she sent them. It’s been crickets since then. They don’t even answer the phone for me now. NOT a way to run a business. Super sad because I used to recommend them to everyone I know. Now I have zero faith in the. I even sent a message through their website and have heard nothing.

Grace June I really like the way this agency is run. They are very much on top of knowing the ins and outs and complexities of situations that arise and are able to explain it in a way that anyone can understand. I’ve met Connor, Eric, Christian and some other staff, they’ve never been too busy to answer a question I have. I see a group of people doing their best to help everyone they can despite a difficult economy and time for the industry right now. I appreciate how family friendly they are as well. Thanks guys!

Patrick Winterstein I was working with a couple of other brokers and Brad was fast and got me the best deal. I had never dealt with commercial insurance and he was patient and explained everything that I wanted to know. Everyone here was absolutely great. I would recommend them for all your insurance needs!

Dan Johnson The team at ISU Global is knowledgeable, accessible, and always very responsive to our questions and needs. They took the time to understand our situation and offered solutions that saved us money - while maintaining the coverage we needed - soon after we started working with them. I would highly recommend them to anyone needing home, auto, or other insurance.

Leah Colley Laurie has been my insurance agent for years! She’s always been very quick to answer my questions and I never find myself waiting for a response. Every time my auto insurance goes up she’s almost always emailing me with some quotes from other companies. She’s truly been awesome!

Jenny Wilson was easily accessible via phone and he readily answered my questions regarding my policy. Wilson - I cant thank you enough for giving me thorough and honest insight into what my policy can cover. Youre wonderful and were so lucky to have you as our primary agent. :)

Tonya Hird Shellie has been super nice, informative, helpful, and professional to work with. Recently shopped competitive insurance rates due to a rate increase (no incidents to cause an increase). I stopped looking further after I found Shelli at All-State. Her knowledge and assistance, along with the competitive rate, landed my final decision to go with All-State.