Fred Meyer Jewelers - University Place (WA)

1 /5 Tristan Brandt: Wish there was a no star or zero star option. Dropped my ring off on the 6th of August to have prongs tightened, cleaned and my setting adjusted. I was told I would get my ring back by the 28th of August. I called after a week for an update they said they sent it out and it was received but they didn’t get an estimate yet. Called back a week later and the girl that answered said the person who discusses the estimates was not in but she would call in the next day or two. Called AGAIN 4 days later (now the 27th of August) and they said they were “just about to call me”. They tried to upsell me on a few things, I denied and again addressed what I needed done. They said it would be $60 but they won’t hear back from whoever they sent it to for 2 days. So why has it been over 2 weeks to hear from them but it now will only take 2 days? In December 2023 we had this same ring resized, prongs tightened and setting adjusted and it was only gone for a week. I wouldn’t be so frustrated if communication had been better from the company. I shouldn’t have had to call 3 times for an update. Would love to have had them call to let me know they received my ring in the mail and will call back in a few days to let me know if they heard anything or not but will keep me updated. In my opinion over communication is better than no communication. My wedding ring is my only real piece of jewelry I own and I do take it very seriously, wish they would express the same care. Extremely frustrated, will not be going back to this location, and will be posting about my poor experience on socials.

1 /5 Lyndsey Smith: Took 2 brushed silver rings in to be sized. When I picked them up they had been polished smooth. Told the person they were not correct and she said they would repair them and have them ready in a couple of days. Frustrating but I guess things happen (though youd think a jeweler would notice details like that). Anyway, what really got to me was another employee (the one whom I dropped them off with originally) called and told me I was incorrect, that the rings were not the same and that one was polished and the other was textured. I bought these custom, as a set. I couldnt believe I was called and told I did not know what my rings looked like. And to top it all off, I was still charged full price when I picked them up. I was just looking at my rings today and I see that the bands are uneven in thickness and not very consistently brushed (there are some areas of shine still.) I do not recommend this place for even simple repairs.

1 /5 Sam DiQuattro: My experience there yesterday was amazing at first however let me break down what happened. When we walked into the store there was two other people looking around at the jewelry. Me and my parnter were looking around and an associate walked up to me and asked if I needed any help and I explained what I was looking for. We looked at a few options but werent finding anything that really screamed what I was looking for. Then they came up with an amazing idea and I loved the idea. So the associate went to show me some silver chains to pick out for this idea and I noticed my partner was looking at something and I asked him what he was looking at and he said the security guard. I looked over and saw that there was a security officer leaning up against one of the cases stairing at us. (Mind you we are now the only customers in the store at this point). I dont understand why he was called in when we were actively trying to purchase something. The ladies working with me were being so nice to me as well and one of then even changed my dead name on my account which I thought was amazing. However, another associate asked me if my partner was my brother and I explained that he was my partner. And then proceeded that say "oh I just thought you both were cute brothers" "you both just look alike". Which I honestly can say was not appropriate. Again I do appreciate the two ladies that helped me pick out the necklace for my mother it looks beautiful and I cant wait to give it to her on Saturday. But, it sucks that me and my partner were profiled while we were there and will most likely never be back because of this experience. My recommendation for a learning experience for the store would be to watch what you say to people and two not to judge people based on how they look.

5 /5 rob george: Last minute holiday shopping led me here trying to see if some things that were shiny could make up for the fact that I can not figure out what to do when it comes to gifts that are "from the heart". Its the holidays for gods sake. Who has time for this anxiety ridden, looming thought that you will fail no matter how much your heart is in a gift, feeling, layered in guilt and the urge to drink. So go with jewelry. Everyone loves it even if they say they dont. I got my lady friend earrings and a bracelet, and then matching bracelets for me and my daughter. The staff was cool, old-school, and very helpful. Ill go back any time. Photos to come. "Check it out"* *quote by Dr. Steve Brule

5 /5 Grant Van Alstine: Bradley helped me pick out a diamond necklace for my wife. Quickly educated me on market and pricing. Gave me a few options and the process was easy and a zero BS experience! Highly recommend Bradley 10/10!