Farmers Insurance - Robert Chang - Kennewick (WA)

5 /5 Derek Tall: Professionalism that I have never seen before, came to my business to look at my coverage and my home as well! When I did have a claim he personally called me to make sure I was ok and what he could do to help. I have never seen this before, amazing agent!

5 /5 Katrina Willard: Robert Chiang is very personable and goes over and above for everything this is probably the best insurance agent that I’ve ever dealt with and I’m almost 60 years old. He goes over and above if they had a 10 star he would get it. He is help me on only a couple things but they have turned out perfect he’s very resourceful and knowledgeable. Probably one of the most networking business people I’ve met. Way to go Robert so if you want the best of the best reach out to his office because you can speak directly with him.

5 /5 Carol Woodall: He is awesome he returns your calls and knows you by name!

1 /5 Ryan Beplay: Our relationship was fine until I wanted to cancel my policy. I had paid my premium on time every month and never filed a claim. I moved to Oregon and bought a new car. I called Robert to cancel my policy the day before it was set to renew for the following month. About a week later, I received an email stating my payment didn’t go through. I responded that I had canceled my policy. About 2 month later, I received a message stating that my account has been sent to collection. I was very surprised and frustrated by this. I emailed Robert asking if he could get this taken care of. Unfortunately, he responded that since my policy was no longer active ( I am not a current customer) and since it had already been sent to collections there was nothing he could do and advised me to reach out to the collection agency. This was extremely disappointing and not an acceptable solution; as I was responsible and canceled my policy correctly. I ended up having to contact Farmers call center and spent about 2 hours to get this resolved. The associates that helped me in the call center were very understanding and helpful. What a terrible way to end the relationship over $36. And quite frustrating to have to do all the leg work and spend the time to get this resolved when Robert’s office had made the error.