1 /5 Ryan Beplay: Our relationship was fine until I wanted to cancel my policy. I had paid my premium on time every month and never filed a claim. I moved to Oregon and bought a new car. I called Robert to cancel my policy the day before it was set to renew for the following month. About a week later, I received an email stating my payment didn’t go through. I responded that I had canceled my policy. About 2 month later, I received a message stating that my account has been sent to collection. I was very surprised and frustrated by this. I emailed Robert asking if he could get this taken care of. Unfortunately, he responded that since my policy was no longer active ( I am not a current customer) and since it had already been sent to collections there was nothing he could do and advised me to reach out to the collection agency. This was extremely disappointing and not an acceptable solution; as I was responsible and canceled my policy correctly. I ended up having to contact Farmers call center and spent about 2 hours to get this resolved. The associates that helped me in the call center were very understanding and helpful. What a terrible way to end the relationship over $36. And quite frustrating to have to do all the leg work and spend the time to get this resolved when Robert’s office had made the error.
