Cross Insurance Agency - Marysville (WA)

Bowen Normajean (Nia) Im a longtime insurance client with American Family and will remain so based on my claims experience as well as the years of great service. I had a plumbing breakage and a large section of flooring in my home was ruined. American Family restored everything to the original standard, and even hosted me at a hotel during the worst of it while the work was going on. They kept the process moving forward (so I didnt have to), checked in with me frequently, and treated me with great regard and exceptional service every step of the way. As friends heard about the flooding, every one seemed to have an insurance claim "horror story" to recount, and were astounded to hear about how different my American Family claims experience was from theirs. (Especially at competitive rates) Paul Spencer and Heather Baer have helped me navigate coverage choices and secure great rates through the years. They reach out whenever new saving programs or options become available - for example just this week they started a discount for downloading a driving app on my phone. Best service, nicest people, great value.

Christine “Hello” Nancy is amazing and super efficient. Was able to get my car insurance instantly as I was in a time crunch. She’s really good at responding (most times almost instantly). Thanks so much

Jenny Pebbles Jennifer Ferrell with American Family Insurance has consistently provided exceptional service to CM & M Property Management and the various COAs/HOAs we represent. Her responsiveness, attention to detail, and understanding of the unique insurance needs of community associations make her a valuable asset. We highly recommend her services! Thank you, Jennifer & Team!

Phillip Chung No wonder it looks fishy here without any previous review comment! This guy who answered the phone, assume to be Charles Chai, started with "who are you?"!! Who does that!! On top of Farmers doubling my home insurance premium and this kind of customer service, it is no brainer to switch to another insurance company. I only wish I have done that long time ago instead of providing income for this person! Hope my policy get cancelled as I requested without causing headache, which I wouldnt be surprised if this guy makes difficult, ex. not cancelled before renewal date and late charge assessed. Please just retire if you think you made enough money and dont feel like serving your customer with dignity! Just horrible..

Sabrina Bromley We appreciated Joels kindness during a very stressful time. He took the time to listen to us and was very helpful. We highly recommend him.

Kurt Pfleger They emailed me what I needed within just a few minutes. Excellent in my book.

Brett Nichols Im a realtor and I refer a lot of business to Wallin Insurance because I know their rates are low, and that the Wallin customer service experience is fantastic. I only refer clients to companies who have outstanding prices and customer service. All my clients rave about their experience with Bob Wallin Insurance. Jason just saved me 1500 bucks a year. He took it upon himself to comparison shop my policy.

Jonathan Rosas Henry at Columbia Basin Insurance went above and beyond in reviewing and explaining the coverages for several of my commercial buildings. They also helped me with my personal home and auto insurance, making sure everything was up to date and properly protected. I really appreciated how knowledgeable and patient they were—breaking things down in a way that made sense and never rushing the process. I left feeling confident that both my business and personal assets are in good hands. Highly recommend their team!

Erik Daniels We recently worked with Rusty and couldn’t be more impressed. He took the time to understand our needs and came back with better coverage and significantly better rates than what we were previously paying for our auto and home insurance. The process was smooth, efficient, and transparent from start to finish. Its clear they truly have their clients best interests at heart. Highly recommend to anyone looking to save money without compromising on protection!