1 /5 Chrystal Grover: I am very displeased with the so called "Service" and this company in general.
First off, I had a layaway for a engagement ring for my fiance.
About a week later i found the SAME ring, same CUT COLOR MATERIAL COMPANY.. etc on amazon for THIRTY FIVE DOLLARS. This ring was a carbine tungsten ring. The ring in diamond creations that i had on layaway was almost FOUR HUNDRED DOLLARS. Very displeased i went in to the capital mall store. Since it was only a few days after the lay away deadline they promised a full refund with a personal call from the manager with an apology.. HA that never happened. I then went in a second time where i was profusely apologized to and was told i could pick up my refund after work the next day while the manager was in, so far TWO employees had promised me a refund and apology. I then went into the store and instead of an apology i talked to a "manager" who just bad mouthed her employees basically saying that she is sorry none of them know what they are doing and will talk to the OWNER of the store and make sure this was taken care of. Then........ THE STORE CLOSED DOWN. EVERY time i had been promised I had two or three people with me as a witness. LIKE THAT MATTERED. like it mattered you could buy the SAME ring on amazon for 35 dollars!!!!!!! Then i was called by the Tacoma store manager because that store is still in business. It wasnt his fault the "Olympia" store had messed up and would only offer "store credit" as it I wanted that, and like it mattered that i had been promised otherwise!!! So i drive all the way from Olympia and Tacoma thinking i Will make the best of the situation. HA. I told him I was very displeased and had my fiance with me to pick out something with that store credit.. Even though i was the only one in the store at the time I was told to please wait, so he could apparently help more important (Im guessing richer looking) customers. He then tryed to pressure me into doing another layaway for a piece of art i was fond with, which since he was ignoring me, i had time to look up on-line and find the EXACT SAME numbered signed, etc for about 75% less on the price. Still we forced a smile and to quickly get out said i wish to get my mother a gift, no more than the 100$ i had in the layaway, he agreed to help, i told him what i was looking for, then when asked the pricing of all the items he had shown me they were all about 100$ more and like i would EVER give them more money. He then got EXTREMELY snotty and tells me there is apparently NOTHING in the WHOLE store that is 100$ or less.... REALLY?? There sure was PLENTY at the Olympia store. Honestly this is the WORST experience i have ever had with any sort of store, layaway etc. It is no wonder the Olympia store had closed down, and i will continue to let every one know at the medical facility surgical hospital i work at and patients to NEVER go there. I wont be coming back. I would rather sell the gift card for HALF the price or just never use it before i go back and deal with the snotty Tacoma manager or anyone else i had to deal with. Worst service we have ever received by any company hands down. And people think there cell phone company is bad. I would rather pay triple the price to shop at a different jewelry store than go back here. Do your research before purchase your 400$ item is probably only 35$ on amazon as well.
