David Yurman - Bellevue (WA)

5 /5 Jasmine Henry: I made an appointment at DY to buy jewelry to commemorate a big professional accomplishment. I had an amazing experience. Marco was an incredibly knowledgeable and helpful sales associate, who reached out to understand my preferences ahead of the appointment. He curated an amazing personal collection and let me try out as many options as I wanted. David Yurman is an amazing brand, but I strongly advise that individuals who are considering buying online go into the store. Its an incredible customer experience. I cant wait to go back!

1 /5 Bella P: I traveled from Oregon to the Bellevue David Yurman store to exchange a graduation gift bracelet from my grandmother. Everything was fine & I had already picked out the bracelets I wanted to exchange for, and the associate helping me was kind and helpful. But at checkout, the store manager, Judy, suddenly claimed the original bracelet showed signs of wear. I had only tried it on once as this was a gift & didn’t fit the way I expected and returned it in the original box and packaging. While she didn’t directly accuse me, she clearly implied I had worn it, which was both embarrassing and frustrating. Especially as a young customer who was genuinely excited to be there. I have a few pieces from the brand and have always admired David Yurman, but this experience was really disappointing. I had to call the Scottsdale store where the bracelet was purchased and have them contact Bellevue just to get the exchange approved. Not the level of service you’d expect from a luxury brand. I won’t EVER be returning to this location.

1 /5 fnu ninja: And just this morning, their customer service manager called. She said “sorry,” but offered no real service—no adjustment on pricing, no willingness to provide the missing box, nothing. It was an empty apology, with zero accountability. At this point, I’d rather get a necklace custom-made elsewhere, probably at a lower cost, than ever set foot in a David Yurman store again. Brands that allow racism, arrogance, and exclusionary behavior in their staff do not deserve support. David Yurman can keep their jewelry in their cases—I refuse to support them. Luxury without respect is worthless.

5 /5 Kelsey Skaja: Love my new bracelet. Marco was a great sales person to work with!

5 /5 DyShealan Daniels: I had a great experience at David Yurman! I originally came in to exchange a piece I had ordered in the wrong size, and honestly, I wish I had just come in person to begin with. The in-store experience was wonderful—inviting, relaxed, and elevated. The sales associates were incredibly helpful, showing me multiple options that could be great for stacking in the future. I was encouraged to try on a few pieces, and even got to enjoy a little whiskey while browsing. Special shout-out to Marco, he was fantastic! His passion for the brand and storytelling really immersed me in the David Yurman experience. It felt like stepping into a modern-day Renaissance. I’ll definitely be back!