2 /5 Constant North: I took my Rolex in for repair and also requested an insurance appraisal. Due to the time it took for Rolex to complete the repair and return the watch, some time had passed, and I understand that the appraisal was overlooked initially.
When I went to pick up the watch, I was unsure of the cost of the appraisal. When asked for an estimate, I mentioned that I believed it would be around $150—just for the appraisal, not the repair. The man assisting me responded, in a very condescending tone, “It was a hell of a lot more than that,” implying that I had expected the entire service (repair and appraisal) to cost only $150. I was confused by his reaction, but I chose not to push back. I paid the full amount, which was about $2,000.
After reviewing the completed appraisal, I noticed several errors, including a misspelling of the watch band type and an incorrect model number. I contacted them via email, and they did correct the appraisal. However, I don’t plan to return.
Additionally, during my visit, I observed what appeared to be inappropriate or aggressive behavior from one of the male staff members, possibly directed toward other employees. It created a noticeably uncomfortable environment for customers in the store.
