Bill Tufts - State Farm Insurance Agent - Centralia (WA)

Direct Carpet Doug is ABSOLUTELY THE BEST!!! We just went through our annual renewal, which is usually a major headache to keep our vendor status approved through all the different web sites that monitor us for our clients... Doug took care of it ALL. Hes been keeping track of COI policy requests for the past few years and was ready to go a few weeks before our policy renewed and was asking me for any new ones. He made phone calls as hiccups arose on the receiving end and got them all squared away in no time. As always, THANK YOU Doug for being the BEST at what you do. You are exactly why businesses should swap from large insurance companies to you because you really do care. AND you so a fantastic job with our personal insurance, too!!

Jared Lange Paul and Sarah are amazing. Truly an agency that cares about people. A short story as to why. Due to relocation I had to change groups. My new agency failed to cancel my policies in a previous state and therefore I continued unknowingly to pay for them. I dont remember how everything transpired but someone reached out to PNI about my coverage though I was under another agency at this time. Instead of just ignoring it Sarah flat out fixed it. She got my money refunded and my policy changes taken care of. That is just 1 of the above and beyond things they did for me. If I ever move back to WA or CA they will be my first call.

S. Chandwaney I’ve been a client of Sheri’s for 13 years. She always walks me through the pros and cons of my coverage options and answers questions in a clear manner so I can make confident choices. She also proactively looks for discount opportunities without my having to ask. I appreciate her integrity and trust her advice. She’s a great resource and I highly recommend her.

Leonardo Domínguez Not only did I get great coverage but the value I received for the price was great. The team was clear about my options and helped me make the best decision for my budget. I’m happy with the protection I have and the service I received.

chris wilson I had a question about my new home policy and my previous agent had sold his business so this was my first interaction with my new agent. They conducted a review of our home, auto and umbrella policies and helped me to understand where I could save money on the premiums by adjusting coverages/deductions that still provided ample protection for us. They noticed that we werent receiving a discount on our auto insurance since we had retired and made that adjustment to our policy as well. I feel like I better understand our coverages and we are now paying less than we would have otherwise. It was a quick, thorough and painless process.

Brooke Morrow My Insurance agent Mark is the most personable, genuine man you could ask for. I am blessed to know him. He will get you the best insurance for the lowest price.

James Izett An excellent team of specialists!! Very professional and dedicated to their work. Rachel Z. is extremely knowledgeable, and was very helpful and patient with both my wife and I as we waded through the sometime overwhelming Medicare insurance options that are available to us. Rachel took the time to highlight each option until we found the insurance that would best fit our needs. After making our selections Rachel followed up with a courtesy call and email to insure we were happy with our final choices. A great team. I would recommend VibrantUSA to anyone that needs assistance with their Medicare insurance. Five Star all the way.

Patrick Winterstein I was working with a couple of other brokers and Brad was fast and got me the best deal. I had never dealt with commercial insurance and he was patient and explained everything that I wanted to know. Everyone here was absolutely great. I would recommend them for all your insurance needs!