BECU credit union - Renton (WA)

Tyler Partain I will start by saying, Anna M. (Relationship Manager) in the Kent, WA Branch is the reason this is a 5 star review. My experience with Nuvision wasnt the best initially. Im a fairly independent person and low-demand customer. I was financed by NuVision for an auto loan and made my payments on time. However, one month I decided to use the "Skip-a-pay" service which required me to pay a $30 fee to skip a months payment due to some finacial hardship at the time. This worked fine but apparently, I was $5 short in one of my accounts at the time and this caused my account to be negative. I will be honest, I had no idea because I used this account solely to pay my auto loan each month and only found out about it when I could no longer login to my account to move my payment the next month to pay the loan. NuVision locked my account over $5 and made the entire experience with the company overly-complicated over something so small. I could no longer make payments online in the portal, I had to essentially wait every month for an email saying Nuvision was trying to contact me to then click a link to make a manual ez-pay payment using my routing and acc # each month. Eventually this went to some sort of collections, again, silly. The collection agency offered to take my debit card over the phone to pay off the balance. Easily done and wiped. However, Nuvision made the entire process difficult to pay this fee and I was told numerous times my only option was to drive to Kent WA (From Lake Stevens) to make a $5 payment because they would not accept Zelle or any type of card payment. Im a busy person, I dont have time to drive a few hours there and back for something so small. Long story short, this process went on for over a year of manual payments as they would not unlock my account despite paying off their overcharged fee. I asked numerous times and it always needed "Approval" and I never heard anything again. It wasnt until I was ready to sell my car to a private seller that a rep put me on hold and actually unlocked my account, after a year! I can understand doing that for something over $100 or so, but $5 is rather comical to take such extreme measures and limit your customer to making payments. It almost felt predatory at the time to try to get me to default on my loan by missing a payment. Fast forward to the part where I mentioned I was selling my car to a private party. I had the absolute pleasure of working with Anna Meiler from the Kent WA branch who definitely made me do a double-take to make sure I was working with the right bank. My past interactions were not as maticulous or cared for. I had a unique situation, I moved from WA to FL and I had a buyer from WA interested in buying my car. The buyer was skpetical to avoid fraud which is understandable. Anna was able to work both the buyer and myself to ensure a smooth transaction. She went well above and beyond and was an absolute joy to work with. She made herself available and was always happy to help and answer any questions. I have a feeling that if NuVision filled their staff with like-minded individuals, the overall experience would rival some of the big names in the banking industry. I have had many banks in the past and Its really hard to find interactions and people within the companies who care, but when you do find one it becomes very obvious that its a rare occurence and its noticable right away. Without Anna in this situation, I would have rated Nuvision 2/5 and I think thats generous. With Anna, 5/5. She was enough to change my perspective and have hope for this Credit Union. Thank you for the help, thank you for allowing me to be a member and I wish a bright future of growth to both NuVision and Anna. Cheers

Farmer Muhammad Ayub I was helped by Ms. Jhania and bank manager, Ms. Miae. Most friendly staff staff, and the bank manager too. Very helpful. Have an amazing guaranteed customer satisfaction. Great rates for the certificates of deposit also. Hundreds of ATMs that are in the Cooperative network. It is always a joy to bank over here. Best customer service.

Brittney Deines I called Monday morning to ask if they were letting people into the office cuz of all of the Coronavirus restrictions and policies and was told to go ahead and come into the office right away. When I got there the agent I spoke to on the phone was on lunch but the nice lady at the front desk was able to do everything for me and get me set up. Withing 15 to 20 minutes I left with proof of insurance in hand. She was also great about not pushing any more coverage on me than I needed or could afford to pay for and was very clear about pricing.

B o b B rooks Great staff

Stephanie Patrick Mike and I worked with a client for the past 2 years or so. It was difficult to get him to pull the trigger. He didnt want to be in a multiple offer situation but because of his price point and type of home its been in very high demand. Because Mike was able to close in 21 days, we finally won and we got them a fantastic home! Mike was very communicative throughout the process and I appreciated his knowledge and expertise. Thank you Mike, a job well done!

Kendra Blackwell Im so happy Goldendale has services available for those needing help getting back into the workforce. Jenny and Cassie have been a huge help and inspiration for me. Helping me feel more ready and able to find a job that fits me personally. Getting back into the workforce is more than just finding another 9-5. Its about finding yourself and building the skills you want in order to find the Right job. Not only do they help the community to build lifelong skills, but a hope for the future. That means everything to me and for my family. Its too easy to slip into your fears and self doubt. This team is here to pick you back up by the scruff, dust you off, and help you build yourself back up as a stronger person. Thank you so much. From my whole family ❤️