Anaya Insurance and Financial Services - Teresa Anaya-Haynes - Yakima (WA)

David Thompson I had a rock chip on my windshield that was caused by a rock falling off of a mud covered truck. I went to a national chain windshield repair facility and they advised since I had insurance I would only have to pay my deductible. I didnt know until later that this same company had visited my State Farm agents office touting free rock chip repair with a referral. The chip was poorly repaired and the crack started to spread. Not only that, the invoice wrongly stated "rock from road-nobody at fault". Contrary to what the manager at the glass store thought, it is a violation if mud, rocks, or debris falls off of a vehicle that hasnt been cleaned (RCW 46.61.655). I called and asked them to correct the invoice as I intended to seek reimbursement from the company whos truck the rock came off of. I was told "its not a violation and theres nothing I can do." I called my agents office and Lisa immediately went to bat for me. She spent 2 days calling the glass company to get them to make things right. Lisa got a lot of the same runaround but she persisted. She was able to get my "deductible" reimbursed and got me scheduled at a different local glass shop for a windshield replacement. Great service

Ty Coon The best experience Ive had.. I dont really give a rats two cents about insurance.. but they always keep in contact, or already know and just take care of things for me.. I mean on top of it.. of course with your approval.. but man, they are on it.. even as far as rental insurance.. I always enjoy just shooting the bull with mark.. Great guy.. they all work so hard.. very informative.. thank you all for your services.. cant wait to get back with you guys..

Lisa Campbell Excellent service from the Best professionals. My recent difficult situation was handled by several members of this office. The effort they put in to making my situation right was amazing. They took the time to get the facts and time-line in order which made a huge difference for my situation. Shout out to Heather, Alex and Rebecca! This team knows how to work together to make things happen! The communication and follow through was some of the best customer service I have come across in a long time. Thank you!

Shawna lee New York life is a great company to have life insurance with. Lisa was our representative and she is very thorough and knowledgeable. The signing up experience was easy and gained a lot of information from her. She was very personable and professional. She is definitely great at what she does. I highly recommend Lisa and new York life of Yakima.

Shelah Horne We have had all of our insurance policies with Johnson Financial Services for over four years. Their staff has been professional and efficient while we were shopping for quotes. When we decided to bring all our insurance needs to the Allstate family, Marcy and her staff made this a successful and easy transition. Unfortunately we had to make a claim on the auto, we felt awful and stressed. I swear they took us by the hand and walked us through the claim process. We are happy to have all our insurance needs taken of and thoroughly explained to us.

music music These guys a gals are amazing helpful all the way through conducted business with polite service and with up most respect. Eli and his team helped me out a lot. Shane went over everything all the details with me in depth. Great guy! Thank you!

Christopher Phillipson Katie Kelly took over for Carol Flores with whom we had had a decades long relationship. We met Katie and Kaiser today, and they teamed to checked in on our current coverage. We appreciated their consult, the result of which had us make updates that ultimately saved us on premium for home and car insurance coverage within our existing umbrella policy, and increased our life insurance coverage for the phase of life we are in. We had a positive experience. This is a competent team that has your best interests in mind.

Alex Stevenson Katy was so great to work with in providing us options for our auto insurance policies. We were able to secure our best quote and the process was extremely simple. Dont hesitate to reach out to Chris Elliott Insurance Agency as itll save you time and money!

Krista Shaw We recently switched our business insurance over to Legacy Insurance and its been a pleasure to work with Delaney! Im 100% certain she didnt know what she was getting into when she was handed our account, but shes been great to work with each & every time. Ive had lots of questions and quirks to the multiple policies weve brought to her and she always works to figure it out for me. Highly recommend!