Allstate Insurance: West Hills Insurance Agency - Bremerton (WA)

Joshua Vick Hands down the worst insurance company I have had to deal with. One of their insureds hit our vehicle in a parking lot. There was significant damage. It is now 5 months later and I have had to fight with them about everything. I have been transferred to 6 different agents through the process. Only one of them has been helpful shout out to Patrick in Spokane Washington for being as helpful as he could be. The rest have been absolutely useless! You know who you are Benjamin, Brenda, Lamont, Megan. They dont want to help. They dont listen. They are unreasonable and there goal is to absolutely take advantage of you, and you get nothing. My car hit = nothing other than repair and loss in value My time loss and missing out on work dealing with a damaged car = nothing My fuel spent going to get estimates on repair = nothing my returning to get the repair fixed a second time = nothing my diminished value on my was $50k plus vehicle that now shows an accident on the report = nothing Me without my vehicle for weeks = nothing What you do get for no charge from this company? Rude agents check! Canned responses check! shuffling from person to person check! Loss of time check! Loss of money check! Loss of value in your vehicle check! This company does really check all the boxes. The boxes of a company that doesnt care!

Donna Mayo My husband and I are so grateful to have Rick and his team walk us through this process. He really tries to find the best options to meet specific needs. I feel way more comfortable having someone I can call locally than a stranger over the phone. Thanks, Rick

Adam Lang Kevin and his team saved our family $6,000 this year in health insurance premiums. Besides the premium savings, the policy they found has no deductible (only copays). Compare that to the $11,000 family deductible on the plan offered by my new employer (at $500 more per month), and you can see why I am proud to write this glowing, 5-star review for Kevin and Riverbend Insurance. Beyond the savings, Kevin was able to answer all of my questions and walk me through various scenarios (lots of doctor visits vs. few, specialists vs. regular visits, emergency care, etc.) in terms of plan and cost. Im the type of person who wants to understand all the details, which Im sure annoys many professionals. Kevin was incredibly patient and actually seemed happy that I wanted to have all our ducks in a row before pulling the trigger. I also had to follow up a few times after buying the policy to make sure I was clear on payment and policy number. His team answered the phone the first time I called and was able to answer my questions. Id recommend anyone who is looking for a better insurance rate to call Riverbend and let Kevin and his team do the work to find the best deal

J B_SR Have been doing business with for years, nothing but good experience, customer service on point

Kevin Keiler Shannon at Scott Smith State Farm has been my go-to, super star as we changed over auto and home insurance recently. Shannon is skilled, personable and caring in facilitating our transition process. We are very thankful for Shannon’s help. Kevin and Cheri K

dakaria knight Melissa Dasher was an outstanding lovely agent! She worked very hard, and efficiently on making sure my needs were met! Im more than thankful shes apart of this team, shes very great! Thank you again for all your help!

Derik Bontempo Clint is a fantastic agent and will do anything to help you get the best prices!

Becky Skaggs Darren is a lifelong Bellingham resident and understands the local market and his customer needs. He is great to work with and provides outstanding service. Appreciate his honesty. Highly recommend!

María Martínez The service was fast, reliable and efficient. They provided all the information I needed and helped me secure the perfect policy. I’m satisfied

Hernandez Ramirez ISC. Heriberto (Yoopsw) Jared helped me understand how out of pocket costs really work. His advice helped me choose a plan that actually works for me. Great experience from start to finish.