Zales Outlet - Waco (TX)

1 /5 Shelly Wood: I took my engagement ring in to have it repaired. The female who waited on me seemed nice at first but quickly showed she could care less about helping me. She had a condescending attitude that made me feel like she thought I was beneath her. I left my ring to be repaired. After picking up my ring I noticed that the setting that had been repaired was much higher than the rest and the setting above it felt like it had been sheared off and was cutting into my finger. I took it back to the store and the same female looked at it and said that she could send it back but that I would have to pay for the sheared off setting because they didnt touch that one. It was not like that prior to me bringing it in to have the initial repair but she repeated that I would have to pay for it. I took my ring back and went to the Zales in the Richland Mall where I explained everything that had transpired (there was a lot more to this story than I am writing here because this is long enough already). I was treated so differently there. They treated me like I mattered. I felt seen and heard and they did every thing in their power to make it right. The outlet location is horrible. I do not recommend. If you want to be treated right and to find beautiful jewelry I recommend you go to the Richland Mall location instead.

5 /5 Margarito Barrientos: I went it looking for an engagement ring with little to no idea what I was looking for. I was helped by a wonderful young woman there named Pricilla. She guided me through the whole process even giving me advice on how to casually bring up the “ring size” topic without being too obvious. She was absolutely great every step of the way, I got a great deal on the ring and she was so kind and detailed, explaining to me the different payment plans available to me. All in all, GREAT EXPERIENCE great people can’t recommend enough.

1 /5 Chuck L: We had a less than pleasant experience yesterday. My fiance and I walked in, fully intent to both purchase rings for our wedding this fall. We expressed that interest to the sales person who approached us. My fiance pointed out a ring she liked to look at closer. After, the sales person made no effort to show us more or similar styles. Mind, no one else was in store as far as customers go. We browsed the store on our own, my fiance openly saying she was interested in some styles, with no attention from the sales person. We eventually come to the Men’s rings and I had to ask for the sales person to join us, as she had sat down to chat with a coworker. I asked about one I liked and She said it would be 6-10 weeks to order. I asked if there was a rush delivery option, to which she said no. No effort was made to show me other styles, similar rings, anything. It honestly felt like she treated us as if we couldn’t either afford rings or if we weren’t serious. So we left without a word from anyone in store as we went. That sales person cost them a $10,000 sale. We decided to go across the street to Kindlers where we were treated with attention and respect and found some beautiful rings they ordered for us. Save your time and frustration, go see a jeweler who cares about what you want.

5 /5 Lisa Fisher: Gay Beth was amazing! She was kind, patient, understanding, and completely did everything I ask for and then some. She took extra time to contact customer service and didn’t have to offer that. It took a little while but she explained that and asked if I had time to wait which I did. She definitely knows what great customer service looks like and will definitely be visiting her in the future when looking for jewelry.,

5 /5 Alese Eaton: Christie Harris was absolutely wonderful to work with! She was knowledgeable, patient, and made the whole buying experience enjoyable. She helped me find exactly what I was looking for and made sure I felt confident with my purchase. Her professionalism and friendly attitude really stood out. I highly recommend asking for Christie if you’re shopping for jewelry—you won’t be disappointed!