Windsor - Allen (TX)

1 /5 Luisa Ramirez: I had a terrible experience at this store. I purchased a dress that was not on sale, but when I tried to return it they denied my request, claiming it was a sale item. This is completely unfair and misleading. On top of that, the manager was rude and refused to even give me her name. Very unprofessional and disappointing service, I do not recommend this location at all.

1 /5 Yisrael Judah: It was 7:30 when we entered. Tried to try on a dress and was told they close at 8 and I couldn’t try on the dress. Don’t go here. I sense racism. Then they had a white lady trying on her dress next to us. I wonder does Windsor know that their staff is racist and causing the business to miss out on money..

1 /5 Bhupendra Kapoor: Really bad customer service, rude lady at counter. She seemed racist as she asked us to hang clothes back but didn’t asks other who were trying and scattered clothes and was looking at us all the time making us uncomfortable.

5 /5 kelojamalsparks: Never been here before, my daughter needed a prom dress and the store manager Octavia was the most kind hearted young lady and very respectful. She made sure she took the time to be patient with my daughter because she was so indecisive. But great store loved the windows and whoever the stylist are did a very good job on those mannequins. When you walk in its smell so good and clean! Whoever is the manager over this store needs a raised forsure.

1 /5 Yuliia Oliinyk: I had a disappointing experience at this store. I tried to return a dress and a pair of shoes. I completely understand that the dress was a final sale and could not be returned—no complaints there. However, the store refused to accept the shoes because I didn’t have the box. The issue is, I was never given a box in the first place! I had the receipt, and the shoes even had the security tag band still attached, proving they were unworn. The only reason there was a bit of carpet lint on the soles was that I had only tried them on at home. This should not be a valid reason to deny a return. What made the experience worse was the cashier who had sold me the shoes. When I mentioned that I never received a box, they started telling another employee—right in front of me—that they “definitely would have given me a box.” It was clear they were trying to make me look like I was lying, which is incredibly unprofessional and not customer-friendly at all. I’m really disappointed with how this was handled and won’t be shopping here again.