Weserv Insurance & Financial Services LLC - Tyler (TX)

Mark Gott I am writing to express my disappointment with the service I received from Shane Howland and his office staff, particularly Vickie. As a long-time customer of ANPAC since 1975, I valued the relationship we had built over the years with previous agents (both now retired) which included 8 of the 11 rental properties we owned, 3 cars, our homestead at that time, as well as recommendations to family members. Unfortunately, my recent experiences have been disappointing with Shane Howland & co. When my previous agent retired, my business was transferred to Shane Howland. ( I dont know why) Over the past year and one-half, my wife called several times to obtain quotes for her mothers house- I finally got in touch with them to get that ins. To this date they have never returned HER phone call. They apparently didnt connect the dots, her last name and mine, the same- so they just didnt return her calls. Hmmmmmmmmm Additionally, I found Shane and Vickis level of service and professionalism to be lacking. The attitude and communication style of Shane and Vickie did not meet the standards I expect from an insurance provider. The interactions felt dismissive and unfriendly, which was particularly disappointing given my long-standing relationship with American National Ins. Co. Based on my experience, I cannot recommend Shane Howland or Vickie for insurance or financial needs. I hope this feedback is taken constructively, as my intent is to share my experience honestly. I wish Shane and Vickie and his staff the best in their future endeavors. If I could give -10 I would.

Jen Hart Daneb is such an amazing agent! She’s so helpful and goes the extra mile to explain things and curate the perfect policy. Joel is also very very kind and supportive. This is a solid team and in the midst of inflation I was considering switching to a different company but I am staying for two reasons; my rate would be around the same with a different company and the customer service is unmatched at this office! Thank you Denab and Joel for the years of amazing service.

Angela Oswald Highly recommend! Phenomenal customer service, thorough review of existing policy to get me the best renewal price possible w/o sacrificing coverage. Thank you Halee for making this experience seamless and pleasant.

Heather Arriaga Went in the office today (Greenville) and Gabriela helped me out with everything I needed. The office girls were all super sweet and friendly! Thanks for helping me!

Jo’Deja P. If I could rate this place 10 stars I would! First, the service is amazing and affordable! Secondly, the staff was very professional, prompt, detailed, and welcoming during the visit and assured me of the whole process. I’ve saved so much money on car insurance since I started services. If you are in the market for an agency that offers affordable rates. Wait no more! MC Essentials is the place for you.

L Gallegos Great and fast service, I didn’t get the young ladies name who attended me but both that were there were very attentive and professional.

Parker Zarbaugh Kevin made the process for setting up a new auto insurance policy fast and easy! The Hansen team is fantastic to work with.

Sherrie Sanders Fast friendly service, with online and email options for convenience, plus the best rates Ive found for auto insurance! Thanks State Farm!, Brian Luedecke!

Kelsey Marvin Amazing office and staff! We switched over for our car insurance to save money and Cole Irby took it a step further and helped us out with life insurance as well. He’s the best insurance guy in town!!

Dimas De Leon Gave us a good price compared to amax. Amax wanted to charge my wife 260 for liability, and they didnt not want to accept me because of my record. Neither of us have a DL, so we understand that raises price also. My wife suggested we go to B&B, so we did and it was 160 for both of us, if we had DL it wouldve gone down. Either way, were happy with the price. Lady who attended us was nice and very helpful. They didnt ask a million questions like other places.