Wells Fargo Bank - Rosenberg (TX)

1 /5 Jayme Hussung: I am currently sitting in the lobby been here over an hour and a half with no one here to help me of attempt to resolve an issue. No one is telling me why I can’t access my account and the so called manager has done nothing to help me.

5 /5 Cinnamons Bakery: Great service at this branch! The Tellers are very friendly and helpful. On the occasion I do have to wait I totally understand. Being in retail I know that some transactions take longer than the folks waiting in line would like, but that is the nature of dealing with customers. I have safety deposit boxes and have not experienced any significant wait time in accessing them. This particular branch is the most out of the way for my commute from work, but the Tellers make it worthwhile to frequent this specific branch.

1 /5 Nathan Garza: Worse bank you could ever bank with. Ive been banking with these people for 12 years with them stealing money from me.. They charge you for overdrafts that you didnt do. Because they choose to pick in what they want to come in and the order they come in. To make you overdraft. When you deposit money? Theyre ATMS steal your money? And dont wanna pay back the money. . Ive been having so much trouble with this bank. Ive just decided to close my account today. And stop with this nonsense.

2 /5 Erik Wolf: I received a letter from WF about an uncashed Cashier check going to the comptroller if I didn’t take action.The letter said I could fill out the Affidavit, get it notarized and mail it or visit my local branch. I opted for visiting the branch. There was no book in the lobby to sign in so I asked an employee walking by with a tablet if I could ask her a quick question as I was unclear on who to talk to. Rudely , but With a smile, she told me I need to wait my turn that there are people ahead of me. She came and got with me a few minutes later and I showed her the letter. She told me to call the number on the letter because that’s all they would do. I leave. I get home and call the number. The lady on the phone was extremely nice and told me the only option is to fill out the affidavit; go get it notarized and mail the letter in. I could have got it notarized while I was at WF. What a waste of time. I gave them two stars instead of one because at least when the lady was talking down to me she was smiling . If a brick and mortar establishment doesn’t offer added value to its customers they will lose them to online banks.

1 /5 angel hernandez: We were waiting for more than 30 minutes and an employee arrived at 4:23 pm to tell us that they could not serve us because the bank closed at 5pm