1 /5 Elizabeth Goode: Bad over the phone customer service. Was on hold for 15 mins. just to be told to walk in the door and told they dont give any appointments. Im a professional and have to take off work so being able to make an appointment is crucial to me. Was talked over and interrupted several times. The lady wouldnt even let me get my question out without cutting me off. The person who answered basically acted like she just wanted to get off the phone. Not helpful, or polite, in any way. Ive never been there before. Im considering it as a credit union. Because of the bad customer service over the phone Im not even sure I want to go in an check it out. Ill check out the other credit unions locally first definitely. Customer service is a big deal to me in regards to where I place my money. If I cant talk to you over the phone and even get a simple request or question out without being interrupted why should I bank with you? If I cant make an appointment and must risk being stuck waiting in a line, or in a lobby, for who knows how long to meet with someone and talk to them about services why should I bother banking with you? This is basic customer service skills- not talking over clients, and providing easy access to services.