Rally Credit Union - Kingsville (TX)

5 /5 Loraine Godfrey: I want to give 5 stars to the workers at Navy Army Community Credit Union, especially Loan Officer Nora Salinas. She is always there for our business and makes sure we are taken care. She has even answered our questions even after hours. She is a hard worker and goes above and beyond to help the customers of Navy Army Community Credit Union. In fact all of the workers have been great! I just wanted to let Nora know how much we appreciate her services and wanted to let Navy Army Community Credit Union know as well. We have been in business 7 years and just recently opened another business and Nora helped us get our new account open with no problems or difficulty. We highly recommend Navy Army Community Credit Union. Thanks you. Loraine Godfrey.

1 /5 Elizabeth Goode: Bad over the phone customer service. Was on hold for 15 mins. just to be told to walk in the door and told they dont give any appointments. Im a professional and have to take off work so being able to make an appointment is crucial to me. Was talked over and interrupted several times. The lady wouldnt even let me get my question out without cutting me off. The person who answered basically acted like she just wanted to get off the phone. Not helpful, or polite, in any way. Ive never been there before. Im considering it as a credit union. Because of the bad customer service over the phone Im not even sure I want to go in an check it out. Ill check out the other credit unions locally first definitely. Customer service is a big deal to me in regards to where I place my money. If I cant talk to you over the phone and even get a simple request or question out without being interrupted why should I bank with you? If I cant make an appointment and must risk being stuck waiting in a line, or in a lobby, for who knows how long to meet with someone and talk to them about services why should I bother banking with you? This is basic customer service skills- not talking over clients, and providing easy access to services.

1 /5 Victor Martinez: I like the bank but dont go to kingsville bank my wife past away a month ago went into the bank to find out what changes I need to do to get everything under my name this lady Nora salins made changes to the bank account without my permission cancel the card without asking and all she told me was sorry I had to do it

1 /5 Rachel Medrano: I am lowering my star review from four stars to one star based on an interaction I had with an employee and sadly it isnt the first time that my hubby and I had a bad experience with her. Must recently, the employee was pretty dismissive of what we were telling her about our LLC. She made it seem like getting paperwork done by lawyers is so easy to get done, as she wanted us to change a document that was correctly prepared. We went to another bank and they informed us that we had all the correct paperwork and everything was in line. I went back to talk to the bank manager to let her know that her employee cost at least one account and possibly more. I was disappointed that she didnt mention anything that was going to be done after coming back to talk to her, for example...I will talk to the employee and get more information about your specific LLC formation. We are debating about pulling all of our accounts to another bank.

1 /5 Alan Seitel: So far I do not see one thing that they have done right. We took an auto loan at the dealership linked to Navy Army. They didnt send coupons until I called. The wait for phone help is extensive and when I went in the teller was officious. The latest is their web page has phone hours starting at 7 am and yet, calling at 7:35. the recording said it was after hours.