Waley Insurance Agency - Leander (TX)

Chris Conner I am writing this review in regards to one of your agents, Justin. It takes a lot for me to write a letter of this nature, but this is absolutely warranted….and deserved. In all my years of having insurance on houses, autos, RV, boat, art etc, with many different companies, Justin is by far the best agent (and person) I have EVER dealt with. Not only does he know his business and the industry as a whole, he is available anytime I’m in need. Just the other night at 9:00 PM I sent him a text with a VIN number of a new car for our policy. He replied immediately and changed it - AT 9PM!! I guarantee the “big national companies“ wouldn’t reply at this time of night! I wouldn’t have their cell number and I would still be stuck in some phone system IVR on hold waiting for a rep. I sent an email to Justin one night because I knew if I text him he would reply and I didn’t want to bother him and his family after hours. He got my email and replied anyway - within minutes. It happened to be a claim question/problem that he not only assisted with but went on to make calls to repair shops to find one for us….like, who does that?!? The issue wasn’t even with your company. There are no words to describe his exceptional service. I can go on and on with example after example of his exemplary customer service. My request is that you forward this to his peers and other leaders in the organization to bring attention to his phenomenal work ethic and customer service. Give the man a raise and keep him for life - gems like him are hard to come by. I am a raving fan for life!

Rockin Paints Honestly terrible way of demanding payment. They dont care about their customers unless you can pay at the oddest times of the month theyll cancel your policy. Definatly not for those who get paid once a month

Victoria Garza Garza Helpful advice.

April Pullins When it comes to important matters such as insurance. You want to work with someone that is both knowledgeable and compassionate regarding your specific needs. This is exactly what I experienced with AVIA. I cant say enough about the level of professionalism, responsiveness, knowledge, and unyielding actions taken on my behalf. If you are looking for a trusted advisor to meet your insurance needs, you have found it.

Nicholas Valenti I have been working with Jim Boren for several years now. He is very kind, knowledgeable, and professional. Jim has been a great help to me and is just the type of person I want to be working with for my insurance needs. Im a financial advisor and I appreciate his expertise, and the client experience Ive had with him.

Eric Guel I’ve been a Winkler customer for more than three years now. I’ve been working with agent Rick Shrader that entire time. He’s always been knowledgeable, super responsive, and easy to work with. I highly recommend Winkler!

Daisy Rubio Don’t know were to even start, I will start by saying their hospitality is one of the rare I have seen in a long time. Yesenia and Monique are very lovely young ladies, their way of going out of their way to help someone is very good! They need more people like them. I enjoyed myself while waiting to get insurance through the company. I highly recommend if anyone is trying to get insurance try them out won’t regret it. I know I don’t I’m actually happy to start with them good rates, and good offers. Don’t look too hard to get insurance with a good company and pay more than what it should be. Blessing ladies and keep up the good work that y’all will make it far ☺️ thank you once again for the good experience and y’all time and patience♥️

Whitney Hamilton All I can say is WOW! I moved to Broken Spoke from Statefarm and the difference in customer service is insane! Jaime is such a wonderful and caring agent. I called in with a customer service question about my permitted driver. She answered all my questions and went above and beyond to ensure the best rates while making sure we were covered properly. Amanda is a sales rep with this company and also goes above and beyond. Gives out her cell for a weekend purchase, always answers the phone, is so kind and takes the time to meet our needs. I would pay double just for customer service like this agency! recommend to everyone!!!