TWFG-Benavides Insurance - Brownsville (TX)

Karla The staff here has been so helpful in helping me get the coverage I needed in my budget. Chauncy R referred me to the agency and Mary L ran some different bundles for me to see what would work for me! Both ladies were so patient with me and busy life. Both of their communication during this experience was top tier! They explained everything and offered options I had never considered. Thank you so much!!!

Liz Cisneros Elizabeth was absolutely amazing in helping me with my house insurance process. From start to finish, she made sure I had everything I needed, answered all my questions, and walked me through every step with patience and professionalism. Her outstanding service made a stressful process feel easy, and I truly felt like I could trust her. Thank you, Elizabeth, for going above and beyond — you made all the difference! 100 recommend her!

Cheryl Gyllenband Chip Martin and his daughter, Julie are great. They are honest and forthright and search diligently to find the best coverage for the lowest premium. Times are hard right now, and every dollar counts. The Martins assure we have the best value available.

Mark Gott I am writing to express my disappointment with the service I received from Shane Howland and his office staff, particularly Vickie. As a long-time customer of ANPAC since 1975, I valued the relationship we had built over the years with previous agents (both now retired) which included 8 of the 11 rental properties we owned, 3 cars, our homestead at that time, as well as recommendations to family members. Unfortunately, my recent experiences have been disappointing with Shane Howland & co. When my previous agent retired, my business was transferred to Shane Howland. ( I dont know why) Over the past year and one-half, my wife called several times to obtain quotes for her mothers house- I finally got in touch with them to get that ins. To this date they have never returned HER phone call. They apparently didnt connect the dots, her last name and mine, the same- so they just didnt return her calls. Hmmmmmmmmm Additionally, I found Shane and Vickis level of service and professionalism to be lacking. The attitude and communication style of Shane and Vickie did not meet the standards I expect from an insurance provider. The interactions felt dismissive and unfriendly, which was particularly disappointing given my long-standing relationship with American National Ins. Co. Based on my experience, I cannot recommend Shane Howland or Vickie for insurance or financial needs. I hope this feedback is taken constructively, as my intent is to share my experience honestly. I wish Shane and Vickie and his staff the best in their future endeavors. If I could give -10 I would.

guadalupe nuñez garcia Rachel really made sure I understood my options and helped me find an affordable plan that works for me.

Alex Just got insurance earlier today and it was the quickest and simplest process ever. The lady had an amazing attitude & explained everything in a way which was easy to understand. 10/10 would definitely recommend to friends and family!

Craig Newman Very respectful and handle your needs as if it was his own needs

shane.saycheesecurdcompany My marketing associate Leslie was kind, a good listener, professional, and even generated several custom quotes to fit our needs. We are grateful to have a local human agent to help figure out the best coverages and rates. If you need a local agent with a helpful attitude paired with excellent professionalism, call Leslie at State Farm in Waco.